Tropical Smoothie Cafe

When I received my salad the lettuce was wilted and the plastic bowl was burned and molded to a different shape. The salad was not cold and I could have gotten sick. I asked for no chicken and no bacon which I’m pretty sure I paid for so I didn’t understand why the salad was warm. They also didn’t put my chips in my bag. First and last time ordering from them.

The food was great, the people were friendly and helpful and the smoothies are the best. I give a thumbs up.

We have been ordering the same 2 smoothies for over a year avg. 5 per week @ $8 ea so we have an idea of how they're supposed to taste as well the color should be consistent each time. For the past 3 months it's been terrible at best. The customer service as well as the smoothies. Once again today my wife went by to get us a smoothie and upon looking at and tasting her smoothie it wasn't right nor did did it have spinach and kale because it was brown instead of dark green. So she asked if they could correct it so they made another one the same way BROWN no or not enough green vegetables. After pointing out the obvious again this little girl and boy said she would have to pay for another one if they made another one. So she just turned to leave with the watered-down cup of blended ice and they started laughing as if it was a joke. Really this is customer service tropical smoothie??? Glad I wasn't there because those two would have wore those smoothies the rest of their shift. I've had my last

Super friendly and informative staff. Quick and delicious

We love the drink especially at happy hour the drinks are half priced

The smoothie was great but had to wait too long to place my walk up order. I believe they need someone just to take order and phone calls.

I usually don’t leave bad reviews but I had an unpleasant experience. I love the smoothie they recommended. It was very delicious. However they were kinda rude. First of all they were not very welcoming. When you work in a customer service position your job is to give decent customer service at the least. No greeting. Just rude and awkward stares. Then While I was making my order, I asked if they had vegan options and the girl with glasses and long brown hair giggled and whispered to the other cashier while looking at me while I don’t know nor do I care what was said, it was very disrespectful regardless. I can tell that they were both young so I ignored it because I know my temper and definitely didn’t wanna be a Karen. But if it happens again I will be speaking to a manager because that was unacceptable . Hopefully they see this or someone sees this and lets their team members know the importance of delivering customer service regardless of race, gender or personal vendettas.You can act how u want to in the privacy of ur home. But not at work.

Love their shakes an food. Service is great.Food: 5/5

this was AWFUL. my quesadilla came in all smooshed up there was no cheese… JUST chicken it was terrible. my flatbread had no chicken no sauce Just lettuce i asked for no tomatoes and what did i get tomatoes i got no bacon my smoothie was watery, i’ll never spend my money at this location ever AGAIN pearl location is disgusting. flowood location is amazing i get good customer service and it’s always a fun environment when i’m there, the workers have fun with each other while doing their job and my food always comes good and organized

I love Tropical Smoothie but this particular visit let me down. My smoothie did not taste right at all, as if they forgot the sweetner or an ingredient. As a frequent customer this disappointed me, Pearl location needs some work