True Friends

Super friendly staff person. This store has been here forever, although I don’t quite recall it as I was always in the KB toy store when I was younger. Got a tough toy pizza for doggie; she loved it!

PSA: Food and drinks are ALLOWED in! Just need to put them in the counter for dog safety reasons! Ok that out of the way, this is the best pet store in Hawaii!! Selection is super impressive representing hundreds of breeds! but the best part was how friendly and kind Kim the manager was! She gave us candid product recommendations that were really helpful and made us feel super comfortable in the store. Would highly recommend to any pet owner in town!

The store associate was unbelievably rude and followed us around the store and audibly sighed whenever we touched anything and grabbed the stack and make it a point to fix everything we touched even if we didn’t make anything messy. She was incredibly pushy and unhelpful and honestly turned me off from buying anything even though I wanted to

Totally unique idea for a store.. buying a gift for your furry friend back home... should be a winner right... but as others have mentioned the owner has some screws loose... she kept going into great detail in front my children about the literal mechanics of dog breeding, and her 'strong' views on breeding in general, it was a tyrade... and I had to keep walking the family away to make her stop. She also has a policy that you need to show ID in order to use a credit card because she claims so many are using fake cards, for some reason I had mine on me..

Great little locally owned and operated shop. One of the few left that actually operate in Ala Moana. All kinds of cute stuff for dog lovers and a smaller selection of cat stuff as well. As of March 1st they have a 50% off storewide sale in order to try and stay open. Support your fellow locals! Don't be like some mainland transplants who care nothing about people who are born and raised here and only think politics.

I LOVE this store! They always have unique merchandise and this is my “must” stop shop whenever I go to Ala Moana. I always find things I want for my fur babies or gifting. The staff is always friendly and helpful. My highest recommendations for all dog lovers!

Experience was the worst I’ve ever had in a retail store. Both women working, I think one was the owner, were absolutely rude not only to me and my friend, but to everyone that entered the store. My friend picked up an outfit that looked like a dinosaur and we both started laughing because we were thinking how cute it would look on my dog. The younger lady of the two. came over to us and said in almost a scolding tone “what’s so funny?” I replied that the outfit is so cute. She snorted and went back behind the counter. As in one of the other reviews, I felt like we were being followed stalked as if we were going to steal something. When I told my son about my experience he said the same thing happened to him and his wife. I told a friend about it and she said the same thing. I can’t understand the few good reviews they’ve gotten with all the poor reviews unless they have Dr Jeckle and Mr. Hyde personalities. I certainly won’t be returning.

We were there on 1/7, around 1:30p and the sales associate couldn't have been more rude to the customer, and her two kids before us. When she came to us the rudeness and overly opinionated continued. She chastised EVERYONE with how we didn't know anything in how to treat our pets. She was even so rude in choosing sizes for our pets and how she knew better. She said, "I don't care if you believe me or not, you're wrong..." That wasn't even the worst of it, somehow she brought up politics and became even more rude because of our personal views differed from hers. If this business is going to prosper, they need to get rid of this overly opinionated rude person. She was even more rude to the friends that were with us and had a 16 year old dog. How someone like this can be in this business is beyond us. Never stepping foot and spending our money here. Ever!

Make sure you stop by True Friends when you visit Ala Moana. Kim is a true gem and has amazing custom gifts for your furry friend. We always visit True Friends when we’re on the island and they always have the best gifts from local artists! Mahalo Kim for being a breath of fresh air!

This place is the best place to find the cutest things for your pets. I love that they carry made in Hawaii items. Also Kim at the shop really knows her products and is so sweet. She had such a positive and authentic approach, my friend and I really appreciated her help. We will be back on our next visit!