U-Haul Moving & Storage at West Maple St

I would give them 0 stars if I could. Rented a truck, took it back and apparently I shouldn't of trusted them for mileage or gas. The man at the counter said the truck has a quarter tank of gas. I dropped it off with a quarter tank of gas. Then tried to tell me I drove 63 miles and charged me for 33 miles over, when from where I came to where I went was 18 miles and maybe 2-3 miles to where I dropped the truck off. Crooks! Beware! Don't use them! A manager wont call me back! From other reviews they've done this before!!! Will never use again!
1 7 years ago (02-04-2018)

Rented auto transports from this location twice. Both rentals were terrible. First they "lost" my auto transport reservation then "found" it after I mentioned the $50 reservation guarantee. Ended up giving me the biggest hunk of junk trailer w/broken tie down straps and a poorly functioning ram brake. Not safe at all. Upon return of the rental I mentioned the unsafe condition of the trailer and they all ignored me and acted dumb. Rented another auto transport 2-3 weeks later from the same location and got stuck with the EXACT SAME TRAILER despite them having at least a half dozen much newer and nicer trailers sitting there. This time it had new straps but the whole trailer was covered in what looked like a mud/concrete mix. This mix was packed into the ratcheting mechanisms hindering their safe operation. I actually had to chip this stuff out with a screwdriver to get them to latch properly. When I returned the trailer I made more comments about the unsafe condition of their equipment and was ignored like it was nothing. All it takes is one guy being in a hurry or missing these issues to cause a very serious accident. Use a different location.
1 7 years ago (03-04-2018)

They always have what you need and are pretty efficient. It is an awkward location as it's not the easiest to get out of when driving a truck/trailer.
4 7 years ago (14-02-2018)

I am a regular customer of this location.I can't count how many time I called them for misreported Odometer mile. I always return a truck back with the same or more than the previous level of fuel. they charged me $15 for fuel, knowing that I returned the truck with the same level of fuel. After I spoke to the manager, it is clear that he doesn't apply or know what is a courtesy service. For this last reason, it is inconceivable for me to use this location again, they won't see me there anymore.
1 8 years ago (28-08-2017)

To save money on my recent move, I rented a U-Haul and hired a couple of guys from a business called "Smooth Moves". I created an account and reserved the truck online. The pick-up process for the truck was quick. They provided the correct size of truck. It was clean and ran well. They charged exactly what they said they would. The staff was friendly and helpful. If you have a move coming up and are looking to save money/move on a budget - I recommend getting a U-Haul and hiring some movers.
5 8 years ago (20-03-2017)