Reviews
If I could give this location zero stars I would. Over the oast two days this has been my saga. I reserved a trailer and the reservation was not held. I scheduled an appointment to have my trailer lights fixed on my truck and received a quote of $51.98 as the maximum charge in the worst case scenario. When I arrived for the appointment they said there was no one there at that time knowledgeable enough to help and that I must come back later. When I returned later, the expert was also not expert. I went to the Chippenham location at that point and Kurt there solved the problem, a fuse gone bad, within 5 minutes of my arrival and sent me along without charge for my troubles. That was a relief after the nightmare I experienced at West Broad.
1
8 years ago (20-04-2018)
Rented here many times and never had any problems. The only annoying issue is parking the truck due to lack of space at night. Otherwise I would highly recommend this place.
4
8 years ago (30-05-2018)
Awful. SCAM TACTICS! Long wait with only two people running the store. Paid full price for a 24 hour trailer rental, but when they asked me when I could bring it back, and I said "I hope no later than 6," they set that as the end of the rental period. So when my tasks with the trailer went long, and I called (3 times, all with 10 minute+ hold times, to get to a csr that wasnt even at that store...) to tell them I'd have it back before the 24 hours were up in the morning, I was informed that I would have to pay a complete additional rental day. Bait and switch. If you rent for 24 hours, you get 24 hours. If you guys want to try to shorten the rental period, then prorate the price! If you make the mistake of renting a trailer here, tell them you want it for 24 hours, even if you only need it for 30 minutes.
1
8 years ago (28-04-2018)
The absolute best customer service I've received in years. Samantha and Justin took exceptional care of us during the hitch installation on our Toyota minivan. WONDERFUL experience!! We will absolutely use this location for any of our future needs.
5
9 years ago (13-01-2018)
I have one of the worst experience I’ve ever had purchasing a uhaul with this store. When I first went in I was waiting for an extended period of time for assistance with one person in front of me in line. Needless to say, no store should be left unattended with a register in it. Anyway, they leased me a truck, making me have it for two days when one was all I needed, saying I had to do so which I later found to be false. They assigned me a destination for return that they found in close proximity to where I was going. I was fine with all of this until the next day when I go to return the vehicle.... only to find out where they had me returning it to didn’t exist. I called and explained I would be returning it to another location which they said should be fine. I get there to find out this isn’t that easy. It took me a long time to make this work with little assistance from the store that actually leased me the vehicle. They kept saying that I had to call the 1800 number and that they would offer me no assistance. I was infuriated. How can they lease you a vehicle with no return destination yet I get charged for the extra mileage for such search and the time it takes to do so? It’s an ludacrus buisness move. With the amount that I paid for their service I shouldn’t have to then have hours of headache to return the truck after I had just done such an exhausting move. Bad customer service from th store I purchased the vehicle from only making the situation worse. Extended time on hold and constant switching of people to speak to starting the conversation over repeatedly. No offer of rebursment for such hassle was discussed and had it not been for the store in Stuart’s draft I would’ve had an even harder time. Do not go to the willow lawn location, try another store unless you want a headache too. I believe it was Samantha I spoke to the first time who said that it was ok to drop off anywhere and a man I talked to the second time who had me on hold forever.
1
8 years ago (05-03-2018)
