Union Park BMW Service

- Vehicle visual check: $300 - Front Rotors: $2000+labor - Electric mechanical check: $200 I don't think the premium price they charge match my experience. The service advisor was not professional, not polite, and not patient to their customer. I used to own a lot of vehicles, I visited a lot of dealers, including Jeep, Chevy, Buick, GMC, Ford... This place is by far the worst experience. If you charge premium, I expect to have more. but it is not the case here. I was get a quote for over $1000 for a simple mechanical check. It was a 15min work. Rediculous. For the brake rotors, I get a quote over $2000. Individual service shop offer me $500 for OEM brembo rotorsyes, BMW use brembo. The important thing is their service cannot match the price they ask at all!!!!! It is even worse than the Kia service only charge me $50 for full synthetic oil change. By far, I think the most comfortable experience happened in Buick. The GM parts are quite affordable and the service is very nice.Services: Electrical repair

Just fantastic!!!! Always a pleasure to deal with. My 7 needed a few quarts of oil and we had taken advantage of the oil change special. They topped it off, noticed the key fob battery was low and changed it as well as topped off washer fluid. I couldn't be more impressed.

I can only tell you my experience, which is that at a moment of need, when I had a charging issue while I just happened to be passing through the Wilmington area, these guys – especially Scott Woodruff, the service manager, and Jeremy Burkland and others – were fantastic. I had no appointment, and this location just happened to be the nearest BMW place along I-95 when my i3 wouldn’t take a Level 3 connection. Scott invited me in, connected my car to charge, and then he and Jeremy and others there ran diagnostics repeatedly to see if there was any way to get me going with a quick fix. They pulled aside workers to help, and while they eventually concluded that it would take more time than I had to fully diagnose it, they truly did all they could to be helpful in the circumstances, and I’m very grateful to them for that. They even sent me on my way with no charge, which was hugely kind of them. I hope our local service folks are any way near as neighborly as these guys.Services: Electrical repair

Without going into the gory details, just know, this facility is 1000% without a doubt in the business purely for profit. They are scammers under the guise of luxury. They will absolutely try to take advantage of your lack of car knowledge and leave you penniless by the time you leave. The cost for the value really doesn’t match up by a long shot. Charging over $350 for a simple diagnostic test PER issue that told me very little was outrageous and I regret going to them for help. People have to work hard for their money, bimmer owner or not; they don’t deserve to be gouged for what still ends up being unsatisfactory service. Not cool and I don’t suggest you give them your time or money. There are better and more honorable bimmer servicers to be found, I promise.

If it was possible I would give them -1 star. The are just bunch of scammers. We had a check engine light on with our BMW and we were getting the code P10E2. We looked up on the internet and most other users of BMW 435i xDrive had issues with the servo motor. We let this BMW service diagnose the problem and give en estimate. They came with a very big estimate of 18 plus hours labor and parts. Total cost upward of $4000. They said the issue was with the cam shaft. We suspected and took the car back giving them $380 for diagnosis, which was very way too much. Then we took this car to our a BMW private mechanic recommended by our friend and he said most likely it is the issue with the servo motor or sensor. He said even in the worst case the possible expense will be $1100. Once I get the exact amount, I will make the update here. Beware of this guys. They are bunch of liars and will try to get your money.Service: Auto engine diagnostic

1 star is too generous for this place, there is a huge lack of communication, my service rep specifically cat dyer has been dodging my calls and acting like i’m getting on her nerves. I will never bring my bmw here for service ever again and i recommend that you do not eitherService: General repairs & maintenance

They always take good care of our Volvo, and won't do any additional work unless I authorize it.

If you can get a service advisor on the phone then all is good, but the receptionist is not helpful ,he's sent me away from this business, I've been going to for years .

If I could rate zero, I sincerely would. I purchased a pre-owned vehicle from Union Park, car drove wonderfully on the test drive, but developed problems within the first 2 weeks of ownership. I take it back to Union Park BMW as instructed by my salesman because “They looked over the car before it was sold.” It’s still under 30 days, they look it over, find X amount of things wrong because they did not inspect the car thoroughly before it was sold. Thermostat stuck closed, plugs fouled, etc. Fantastic it’s fixed? Wrong! Get it back still same problem. Losing power under acceleration when the engine is at operating temperature, runs strong cold but when it warms up it bogs. They cannot reproduce the condition, and no check engine codes so no starting point. Going back and forth over the phone, the CSA I was speaking to made it very apparent that they don’t care, and had no willingness to go further into the problem. He even stated that because my car was a different make that they were not qualified to work on it at all. It was a Nissan Sentra. Once this company has your check you will no longer have their attention, and they will proceed to walk all over you.