University-Georgia Student Financial Aid

How ... is this allowed? The service is literally burdensome as a student to call this place, to get redirected through the MAZE of automated "FAQs" that are painfully unhelpful , and should I somehow manage to actually get an employee on the phone after a good half hour wait, they talk to me like I'm an idiot and should know better for asking the questions I did. Hey sweetheart! I'm paying for myself through college and ya I have a couple questions because the system is sometimes incredibly confusing--so do your darn job with some courtesy and professionalism and not with that smug attitude. God I would give zero stars if I could
1 7 years ago (12-04-2018)

How can an office be so vague and unhelpful? Why hire a full office staff if they are legally allowed to say anything helpful when you have face-to-face meetings? Regulations or not, the assumption is the person I am speaking with is educated of the topic of student fin Aid and will actually help me understand the process in some detail. The reality of the department is that they do not do that, but rather, they request you fill out a slew forms and wait to be contacted when they reach them.
1 7 years ago (04-04-2018)

I honestly don't know why these people are employed because they CLEARLY DON'T CARE ABOUT STUDENTS! AND IT'S DISGUSTING!
1 7 years ago (11-04-2018)

If i could give less I would. Horrible service. You'd think that after what we pay in tuition we'd get some decent service. The housing authority and other departments are the same way. I've called multiple times and they have 3 people max answering these calls. Hold times are a minimum 20 minutes. They will tell you what you want to hear even if your problem is unsolved! Come on Georgia.
1 8 years ago (24-07-2017)

Absolutely abysmal service. The people there are so bothered and annoyed when speaking to you both in person and on the phone. Wait times are ridiculous. People there lack common courtesy and respect. They do not care about students. It's disgusting.
1 8 years ago (01-10-2017)