US Post Office

The USPS store was very organized. There are a lot of self-service options. It is much busier than the other USPS in the area. Will recommend going at none peak hours. If it is a shipment have everything ready because this place is pretty fast paced and you may experience delays if not we’ll prepared.

The office was understaffed during the holidays, but Heath was the sweetest, calm, and most helpful person despite the stress of being at the post office. They no longer have tables and it’s dusty/dirty in there, hence one star taken off.

"In the land of the blind, the one eyed man is king." Is this branch perfect? No. But I go out of my way to ship packages here because it's the best place around for multiple reasons. For starters, they have multiple mail drop slots that you can access without waiting in line including one for small packages that have pre-purchased shipping. Amazing. This branch can be busy, but they have a great system that needs to be adopted everywhere not just post offices - a single line that feeds into multiple windows. It's simple and fair. Even when the line is long, I find that this is the most efficient USPS branch I've been to as evidenced by the line moving quickly. Lastly, the staff seems genuinely interested in helping people. If someone has arrived at the window and hasn't done something right and they can fix it quickly - they will help them! I have consistently seen the staff and management here demonstrate patience and care with their customers. Is it the best post office in the world? Probably not. But I think it's the best you're going to find in this part of Brooklyn and that's good enough for me.

10 out of 5 stars. Thank you so much to everyone at 1369 Broadway Post Office. My mail was lost for two weeks and your staff found it today after a lot of hard work. Instead of being dismissive at the counter, you all went the extra mile and searched for the letter until you found it. I didn't even get to chance to explain that it contained irreplaceable documents which has literally made my life so much easier. Thank you again to CC and her supervisor who found my letter at the bottom of a bucket. You have restored my faith in humanity. God bless every one of you.

I’d strongly recommend closing this location permanently. It’s dreary looking inside, it has a poor reputation for customer service, overall the community is unsatisfied with the USPS. I’ve had better interaction and service with the banks ATM. Zero Stars

So my mails and packages from outside the US have been traveling for a week. They were on the flight, cleared customs, and processed through the international distribution center. no issues. But THIS local USPS office always messes it up. I really don't know why. What I only know is that they are gifted to it. If you can't deliver or don't want to deliver, then why not leave it to someone capable and responsible? I almost feel that this is a group of people who hates humans and are against social structures.

The postal workers here are always nice, quick, and helpful.

Always long lines, never any package materials, always dirty, broken this and that and definitely not the quickest service. There are no excuse for these types of lines!!! Its been over an hour to pick up a package!!!!!!

My first mistake: I brought a package to be mailed from this branch, which is unfortunately my local branch. My second mistake: asking to use the clerk's pen to label the box after she told me I couldn't verbally provide the address for the label she'd eventually put on it. "I don't have a pen," the clerk said through the window...while holding a pen. "Ask someone else." My third mistake: politely asking someone else, which caused the other clerk to yell at me for harassing customers. The original clerk continued to ignore me. Ultimately, I was able to mail my package, but not until I was made to feel wrong for doing it. How dare I have the nerve to use the post office for its primary function?! Needless to say, I now always carry a pen.

I usually use the post office to drop things off w/postage already paid, and that is super easy.