US Post Office

If I could give them a zero I would because of the woman who works there. The person who helped me via text was great. It was the people at the Backbay location that were awful. Specifically a woman named Nash. She was NOT listening or cooperating. I was there two days ago for the same reason and a gentleman went to see if I had any mail and I had 3 letters there. So I went today to follow up and see if I have more mail. She REFUSED to check even though I repeatedly told her that my mail is missing and somebody helped me the other day. I proceed to tell her it’s been THREE weeks and she said that I don’t necessarily get mail every day. So I told her that I have the daily digest and I know I have mail coming in. She was like it could take 10 days. I had to explain to her that my mail is going BACK to the sender. Instead of trying to HELP me she was aggressive and had something to say in regards to everything. She just kept repeating come tomorrow at 8 and talk to the carrier. Please note that the two times I talked to them previously I was told that our regular carrier was away. And if my name wasn’t on the mailbox then they won’t put the mail. I had to keep repeating my name is written on there. She simply was not listening or cooperating. She REFUSED to go look and see if I had mail and said that this wasn’t their job to go through the mail. Who’s is it then? If not the POST OFFICE! This was extremely unprofessional. Then I told her this is the first time this happens to me and she just said well welcome to Boston. How rude.

The worst experience when it comes to customer service, I went in during my lunch and only one person was talking people , when it eventually was my turn I handed over my letter that I was mailing overseas for Christmas, they said I needed to fill out a custom form which was weird for a card, she sent be back to the end of the line to fill it in. When I got to the window eventually again I had filled it out incorrectly, I asked for a new one and she told me I had to go back to the end of the line again which was now ten people in line. I said to her I can fill this out in ten seconds and that I needed to get back to work because by this time I was away for 30 ‘mins. She would not allow me to fill in the form quickly and said I will hold up the line. She was so rude, so I just left and ended up going to the post office as South Station they were so nice and helpful there and said I did not need a custom form. Was in and out of there in 5 mins. I did put in a formal complaint with USPS conceding this post office but I don’t know if that will make much of a difference. All I can say is stay away from this place !

Agree with all the other comments here. MJ is the worst postal "service" person I have ever met. She is incredibly rude and unhelpful. I don't know how people like her even get hired. Unbelievably poor customer service at this branch.

What a traumatizing experience! This was the most inappropriately I’ve ever been treated. I made an appointment online for a passport as my last passport was issued when I was a minor and was expiring. I had originally made an appointment at the Massachusetts Ave location, but they called and said they were understaffed and cancelled my appointment. I commuted to Back Bay for the application process, bringing in the appropriate forms and other materials. The clerk working behind the desk complained that she’s worked here for 10 years. I cant believe people have accepted her mistreatment and disrespect for the past 10 years! We went to take the passport photo, and she asked me to put my hair behind my ears and not to smile, which I did. She then said to me, “Why are you still smiling? You have nothing to smile about.” What a sad world we live in.

As all businesses are nowadays, they are short-staffed, in general though, they provide prompt service; sometimes busy, usually around lunch time when office workers come in. The staff is always polite and friendly.

Great passport experience. Very helpful and looking out for you. Really appreciated the personal touch, especially during the holidays when things get hectic at post offices

Wish I could give 0 stars. Scared to come to this location alone because of the verbal assault coming from the woman working behind the desk on multiple occasions. Pretty consistent with the other reviews here

Waited in line for 45 mins. Got to the front and was told only one person was qualified to help with passports so I waited 20 more mins for that person to be free. Everyone was rude and took their sweet time. Another bad experience with USPS.

Awful experience!! Very aligned with other comments. I stood in line for 35 mins because there was only one post agent at the register while 3 others were chatting and laughing in the back room. By the time I get to the register, the agent MJ was extremely rude, told me I was late for my appointment by 20 minute while I showed up to the office 15 min early, but had to stand in line for 35 min and she asked me to leave. Had to request for a manager in order to get my passport application proceed. Terrible and rude staff, avoid location!!

Where do I even start…. 10:30 in the morning on a weekday, 1 person serving with a 10 person deep wait line. I had booked an appointment for a passport application with photos. The woman told me just wait in line. Really? What’s the point of an appointment then? But then I see the sign, due to technical issues we can’t take photos. Great why don’t you mention that when I booked ? So I hustle across to CVS to get some photos go back and stand in line again. 30 minutes later I finally make it only to be told you filled on the form incorrectly so just move to the side. No you can’t stand here go right down towards the door. Ok so I completed the form and shahs by the desk. Woman yells wait over there. I wait my turn again and when the woman sees me I try to be nice and polite and apologies but she said stop talking I need to review the form. Questions later but hey write me a check for $200. I can’t begin to tell you how disgusted I am with not only the service but the sheer rudeness of the staff. I know their working environment is not great but maybe give a thought to the regular person who’s just trying to be nice and has just waited in a line for 45 minutes. Bottom line this place needs to be just shut down. It shouldn’t be allowed to operate with how their employees treat the public and the last thing they should be allowed to do is process peoples passports.