US Post Office

I was told by the staff there that my U.S Passport renewal application cannot be accepted/interviewed by this Aiea Post Office because my address is out-state- address and that they only accept Hawaii mailing address. They told me I can submit on-line. How true is this????? The staffs there seems so confused. One staff says to call a 1-800 number to get more info and the other staff says it cannot be accepted. GET IT TOGETHER FOR CHRIST SAKE!!!! According to USPS any state or U.S Territories, Guam, Puerto Rico. Virgin Islands, CNMI, American Samoa U.S renewal passport applications cannot be discriminated by this U.S. Post Office in Aiea, Hawaii.

It truly upsets me to give this location a 1 star as the ladies I've encountered here were wonderful... however the man that works here is the nastiest postal worker I have ever encountered in my life. Taking a look at some other 1 star reviews, I can see I wasn't the only one that experienced this. The one man that works at this location was extremely rude and downright threatening. He spoke in a very belittling tone, got upset when I declined the more expensive services and threatened my packages would be left behind literally he said if the airplane fills up your boxes are going to be LEFT BEHIND. who says that??and was tapping his screen so hard with obvious irritation that the monitor was jerking back. So disgusting! All I was doing was utilizing the service which no other postal member had made me feel bad about but this man was so bothered to just do his job. I didn't come in last minute, I didn't give any attitude, and I waited my turn and answered any questions directed at me but he was do upset presumably because my packages were bigger and heavier. He also told me in a very condescending tone that addresses should not be written on the top of the box where the flaps are but on the side instead but all the usps flat rate boxes have addresses on the flaps so what is that about? I hope he quits soon as I love everyone else that works at this location other then this miserable man as this experience has genuinely made me feel like this location should be avoided at all costs. And just in case there is more then one man at this location it's the guy who is losing hair and has a barcode patterned comb over. Seriously please go get some anger management classes or spend some time touching grass. Maybe it will help you realize visitors and customers are not your enemy and are just trying to get on with their lives.

if there is an zero star option i will give it to this place, false advertising on the passport time. Made me wait for hours. Bad experience not good if you want to do passport. Dont go here its trash

Showed up at 12:00 pm Saturday, line out the door, and the USPS worker standing outside said they weren’t taking anymore people and said they were closed and I asked what time they closed she said 12:00pm. USPS website said they closed at 12:30pm. They need to update their website info or she shouldn’t have lied about when they closed.

Lianna was so patient with me getting my passport. I never received this much help from another post office.

The counter folks are super nice at this branch. Indoor PO boxes. Drive through drop. Convenient in central Aiea.

I’ve always had such a good experience here with this post office. Most of the staff are super friendly, and make the experience easy and fun. But I will say I was easily let down today when one of the staff members, who I have never seen in there before: was incredibly rude. Accusing me of not picking up my & my husbands mail, which was done last week. And stated that everything was shipped back because it had been more than 15 days. Which is just not the case at all. I did not appreciate this workers attitude, and rude demeanor towards me and my husband. I tried showing him my package that said it was delivered. And more rude attitude was quickly given. That man completely ruined the entire experience I have had at this office. And maybe shouldn’t be working in a job field that requires human interaction. But for the other workers, keep up the great work! You guys are always such a pleasure to be around. And a friendly smile to see:

The lady who takes care of the passport application did not even know what she's doing, like doesn't USPS management certify their associates to take care of federal documents? I received a mail stating that I have not provided the original proof of naturalization. That should have been checked by her initially. Now, I am not sure if I should reply to the mail and send my original proof of naturalization or get an appointment from Ala Moana that they can't guarantee if I would get one. It's so frustrating when associates don't fo these things properly, especially I would pay another shipping to send my document after I just spent USPS the processing fees.

Always great service n smiles....go usps

My boxes were stolen from here and I waited over 2 weeks for their 'investigation' of the incident. Finally went back to ask cause I never got a call and they completely dismissed it as if it never happened. Luckily I was able to get a refund from the seller.