US Post Office

Jerry is amazing, came in and had issues with a refund at Graceland location. He helped me have a manger contact them and they fixed my issue immediately. Got my money back today and wanted to let everyone know how good their customers service here. Best yet customer service hands down!

Purchased priority and tracking. Nice. Parking great. Weird people.

Most of my experiences here have been decent, but I am tired of my amazon packages not being delivered to my door…. I waited 15minutes in line on my one small lunch break to pick a package up today and the guy said he couldn’t get my package because I didn’t wait in the line by the blue door. That line was 15 people long and I saw the guy working the door one time the entire 15 minutes i waited. However the other line had 5 people in it and moved quickly. As a full-time employee, I do not have time to wait for an hour in the middle of the day or wait an extra week to pick it up on a Saturday. Especially considering I will wait over an hour on Saturdays….you guys need to change something about that

This office has the worst delivery staff in the city and you can expect for your Mail to be either in wrong box ,opened ,or crushed . I just had encounter with the delivery staff, text/:email said my package was delivered in mail box went to box and no package, no delivery slip nothing . Called post office they sent delivery person back with package ! He was a really offensive individual who claims he left slip in box , but who's box did it get put in. They have done it before and other tentant try to pick up my package from them ! Not a good place to deal with . They are worst in Albuquerque!

In spite of the overload and that they are shorthanded due to COVID-19, this was a great experience! They were three, they were fast and they were nice! There was hardly a line of people. They were very polite! Tony was a gentleman and very professional! First time I left a postal office with a smile on my face!

If you're not going to deliver mail to my apartment, you should at least have a separate line for all the people that have to come into the post office to finish doing your job for you. There's a line from the counter to the back door by the PO boxes, and more than half of us are here with your "you just have to come in and get it" notices. This is exactly why Amazon needs a "pay a few dollars more to never deal with USPS again" option. UPS, FedEx, and DHL have all delivered to my door. USPS? They sure took my money for delivery charges, but can't seem to be bothered.

They stole items from me!! I did not pick up a package in time, and were supposed to send it back to the sender and they never did!!! AWFUL SERVICE! AVOID AT ALL COSTS!

I got here just before it opened, the line was already wrapped around the building and I was still out in 20 minutes. The staff worked smooth and steady, the building was clean the all the shipping product stocked. They were professional and kind. I’ve never had a bad experience here and I visit every couple of days.

This particular post office managed to lose my partners renewed State ID twice. Both times we've come in we were brushed off and the issue was never resolved. Now they have taken to not delivering packages even when there are open parcel lockers. If they can't fold it in half and cram it in my mail slot then they seemingly won't bother. I should not have to camp out by my apartment's mailboxes to ensure the mail carrier can be bothered to deliver all of my mail.

I honestly cannot understand certain people's issues with this location. Well, that's not entirely true. A lot of it seems to stem from impatience. I have purchased a box at this location for nearing a year now, and I have found the experience far better than expected, being of only slightly lower quality than a UPS box I owned for twice the price. Even though I have had to queue in a line to pick up my packages this holiday season, I have not found the wait excessive considering the holiday season.