Reviews
Location wise it is at best place to come and see NY from most part of near by states. It has direct buses to New Jersey State. Washrooms were okay. They have different sections/doors for different area of buses for example for New Jersey area you need to be at door 400 onwards. Door can be unlocked only when bus driver comes. Week day and weekend/holidays schedule is different. Times square is walkable from this place. It has multiple entry/exit points. Chairs are available at waiting areas. Everytime I visited this place it was fairly cleaned however more can be done Elevator and lights were mostly in working condition. Quick bitespacked chips, biscuits, chocolate, water etc , News papers, magazines store Hudson & few other stores are present. Thanks
It's a VERY big terminal. As a tourist, I was completely thrown under the bus. You don't get what you need to do inside the terminal instand. There will be random people helping you and showing where to go, for a cash tip of course. Once you've done it, you'll understand how to do it next time. The busses where really comfortable and high class though. We had a nice ride.
I took buses from here twice and they have been delayed by 3-4 hours both times. Just such bad experience there’s homeless it’s dirty and freezing cold. If you’re buying tickets make sure it doesn’t say port authority i promise you you won’t get to places on time and you’ll be exhausted and annoyed.
Always nice place visually and great to geab a bit or drink on the way to your bus gate. Crowds are for sure here. Rude people are every where, but just maintain your goodness and everyone else will melt thier icy exteriorsThis is just for trying to walk to your gate.
Writing this on behalf of a very dear friend, who had taken the bus from Weehawken to NY Port Authority. She had met other friends to sight see, Ice Skate at Bryant Park etc etc. But when it came time to come back, the app said what time the bus was leaving 3:02am and when she was dropped off, she found all the doors were locked, no one in sight either. In a split second this man yelled at her, "who you calling bi*ch !" She had called me petrified and ended up calling a Lyft. Disgraceful, unpleasant and not safe due to that. The schedule she viewed should be made very clear, the hour in which the doors close and the steps one must take to get safely on a bus. I've never visited there and after hearing this, I'd want to avoid it.
An excellent transport hub for access to buses, coaches, trains and subways. All in sync. Full of different types of restaurants, fast food, drinks, juices, quick shopping makes it a good idea to eat. Not having a digital payment system makes this place dull meaning you have to carry cash or cards ...long queues at the enquiry and ticket selling windows makes me feel like walking into 50-60s and that too in the centre of NY. Ticket vending machines should have been considered. Information desk staff needs to help with smile and not a dull face.
Great place, staff very friendly. Buy your tickets in advance though especially if going to Woodbury Common otherwise it can cost up to twice as much! Learnt that the hard way.
É um terminal de ônibus bem grande com dezenas ou centenas de portas de embarque e ligação ao metrô. Estava limpo e tem banheiros, o que às vezes difícil achar naquela região. Os locais de comer são ''caros e sem nada de especial'', como em qualquer local deste tipo. Quase não tem lugar para ficar sentado, incluindo nos portões de onde os onibus saem. É uma correria de pessoas o tempo todo, mas cada um cuidando da própria vida, nos sentimos tranquilos por lá. Usamos esse terminal todos os dias pois ficamos em Jersey City.
After having my flight back home cancelled by Delta with none available for over 48 hours I had to book a Greyhound back home. The bus was late and the whole line of people were just waiting without us being given any info. After 45 minutes someone had to go to the info desk just to be told there's no driver to drive the bus. Excuse me what??? And they don't give you any info or anything of what to do. As a matter of fact, no one even came to address all of us waiting for the bus to let us know of the situation. No announcements of delays or anything. The people working there do not give a s**t about you and will not make even a 1% effort to help you. Luckily there was a Trailways bus I was able to get on otherwise I would have been stranded in that filthy bus terminal for who knows how long. The Greyhound staff don't even have the decency or compassion to tell you there might be another bus line that can get you home. I understand the bus lines are competitors but if I was looking at a family just trying to get home I'd want to help them find their way. If you choose to book a bus out of here to get home do so at your own risk and maybe have a backup plan of a hotel room you can cancel if you don't need it.
Very clean and spacious since its renovation. Schedule board is very clear and bus schedule is always on time. Many food vendors to choose from on each floor, food is great.
