Valley Health Center Bascom

Even it is public facility but really nice people and the doctors are good you can trust and high Quality service. Nurses are sometimes rude but the most important are doctors. The facility is kind of old but efficient/ you can find a pharmacy inside and the line is fast. Pharmacists are sometimes hard to deal with - the language is hard to understand but it is a good diversity - I highly recommend this clinic and GO PUBLIC SANTA CLARA VALLEY MEDICAL

It was great! I went for a mammogram and what an unexpected pleasant experience. I didn't have to wait long at all. And everyone l delt with was very friendly, kind, fast and efficient. I felt very comfortable.

My insurance with SCVMC. Parking can be a challenge. I drove twice around before I got a parking spot, not bad. Finding the ob/gyn office for the first time was easy. Supporting staff is friendly Doctor was on time and answered my questions. Overall I like my health care. Have your questions written down BEFORE the appointment and be on TIME. No one is going to care about your body more than you. Everyone wears a mask, so okay for flu, Covid-19, RSV There is a Taco Bell next store if you get hungry.

Teena Koopicat was extremely rude and unprofessional towards patients and her own coworkers. We will not be coming back due to her lack of common courtesy and her ridiculous attitude towards others.

I am trying to get a new Patient appointment with the pediatrics, and was put on hold for a whole 40 minutes? I called during regular business hours, 4pm and no one answered the call. Such a waste of time.

I love this place, my daughter pediatrician is amazing and even the lab techs are great at drawing blood and get vaccines done! The parking can be tight at times but i am always able to find a spot. Only downfall is long waiting period even with an appointment.

Coming here for years. Some of the staff including the doctors could smile a lil more but overall a good place

The website says they are open until 9:00 pm. It's wrong. Staff have tried to get them to fix the misinformation. They close at 5:30 pm. They were very kind and we're sincerely apologetic. It's unfortunate it can't be resolved as I spent time and gas money to return the next day after arriving at 5:40 pm. Also, handicapped parking is in the back. Two entrances to the building.

Im happy with the my experience. They gave the care what my kids needs.

I came to valley health center for a procedure that was time sensitive. Got to pre-op date that I called ahead of time for and throughout the day waiting for call back received no call back every single time I called they put I missed my appointment because nobody like to respond with my appointment time the very next day I talked to the anesthesiologist and the nurse like everything was fine the following day I was supposed to have procedure they told me to call or that I would be called up until 8:00 p.m. the night before received no calls I wasn't on the list I called up until 11:00 p.m. that previous night still no response still not on the list they told me to call at 7:30 in the morning to the surgical unit I called which then they told me my procedure was canceled yet failed to tell me. Very irritating very upsetting nobody talks to each other from different departments there's no communication to the patient I'm lost hurt confused and then they want to tell me oh we'll call you if we have an opening if somebody cancels that doesn't work for me.