Valvoline Instant Oil Change

These guys are amazing. ALWAYS had good service with these team of people. I had to be their last client..but they were on top of it. Very friendly, took me in and quick out. I appreciate you guys. Justin, Zachary along with the rest of the team Sat night were super great. Would go back here always caus of the team atmosphere

This place will try to scam you. I took my husband's car and got new windshield wipers along with my oil change, per the techns recommendation. My husband informed me that he got new wipers 2 weeks ago. I informed the tech of this before he put them on but he'd already charged me. He just stared blankly and said "uh... they looked saggy". They literally had not even been used yet. Makes me wonder if every other recommendation was also bs.

DO NOT GO HERE I came here on April 23 to get an oil change, within 8 hours of leaving I was left with less than 2 quarts of oil in my car. After getting stuck on the side of the road for nearly 2 hours, the tow truck took my car to Lexus to ensure no further damage was done. Luckily we only had to pay $500 out of pocket to get it fixed, but now Valvoline is refusing to refund me the money of the original oil change and refusing to pay for the damages even though I have proof it was there techs fault. I have been emailing and calling for over 2 months and have reached no resolution. I will be making a claim with my bank but save yourself the head ache and do not go here!

I wish I had an experience to rate, but I don’t haha. I actually picked this location to visit first thing on Saturday morning, and drove a bit further from my home because this one said they opened at 7 AM online I checked multiple sources. I arrived early and pulled up, waiting for someone to open. By 7:10, there were no signs of life, no one opening. So that’s a 1-star review, because in the world we live in, having your operating hours online is vital to the success of any business, and I find that it’s incredibly frustrating when a business doesn’t maintain correct hours. Please fix this!

Went to the one on Eastern, the wait was about an hour after waiting about 25 min and only moving up one car. i decided to head over to this one on wigwam hoping I would be able to get my oil change done sooner and I was more than happy with my experience. The team here worked exceptionally well together making the process quick and easy with 2 cars in-front of me I was out in 25 min. They were very informative and friendly. I will be back again for my next oil change! Thanks

Diesel owners be aware that they don’t provide DEF that is required on oil changes. For $128 I was told the price included DEF. May as well go to the dealership that charges $119 and includes the DEF. They will put it in if you bring it to them. Next you’ll have to bring your own oil and filters.

I had to go back to Valvoline due to auto zone checked the battery an said the battery was showing it was going dead after Valvoline sold it to me the supervisor in charge at Valvoline looked at it an said the post were coroded he cleaned them real good an the meter showed fully charged he apologized an said the techs should have caught that he could have easily said it was not their problem but he took ownership in my book that was a class act Thank you Valvoline that's why I am a long-term customer.

On July 11, 2024 around 245pm, I witnessed a gentleman in a white construction van being harassed and degraded by an employee name tag Andrew. Gentleman in the van was very calm and collective, while employee andrew keep yelling at him and over talking the Gentleman in the van. Seeing how valvoline instant oil change treats their customers is insane. Any company to keep that kind of employee shows the character and stand point in the company. Felt sorry for the Gentleman in the van as he was a customer. Seeing and knowing that valvoline employee treats their customers like this, don't waste you time and money to a place like this. Awful.

Update still haven’t been reimbursed for money spent to fix scratches left on hood of truck. Came in for an oil change left with a mess all over the front of my truck and all underneath. Was told that a little oil was spilled on my tire after they smeared the oil all over my hood and left scratches from the shop towel used. Called corporate and was told I would have to wait 2 weeks to get someone out to look at the damages. My business will be going somewhere else for now on and if you value your vehicle and money I would suggest the same.

The guys were super great and very professional! They seem to need more help at Pecos/Wigwam location. You could have gotten more cars through and made a lot more money if you had more guys working in the afternoon here!