Reviews
The in store experience was great. Helpful and friendly staff. Very clean, organized, and well stocked store. However, this is now the second pair of vans I've bought that fell apart VERY fast. I have older pairs I wear way more often and are years old that look way better than this 7 month old pair I've been wearing very casually. This latest pair had a hole in the toe in less than 2 months. Side walls started separating from the soles in 3 months. Now the soles have come almost entirely detached. Vans says because the purchase is six months old they wont do anything, even though they were falling apart long before that. Poor quality and no responsibility are a really bad look. Friendly store employees, unfortunately, don't cover that big gap. I won't be making the mistake of spending my money on diminished quality Vans again. I'll be adding photos later today.
When it comes to customer service there is lots for this place to improve on. At least they greet you at the door. This place is clean and well kept. There is no display of wanting to sell a product from the sales associates. Prices are on the high end. Try getting better deals and better customer service else where. Unless you can't find what you are looking for else where, this could be the last alternative. Not recommending this place nor will i be a returning customer.
The staff member who helped us was kind and helpful. Wonderful shopping experience overall.
Cool atmosphere, friendly staff, and great selection of Vans merchandise made this a fun shopping stop. Hubby found some cool new kicks - and even got a compliment from our teenager! Win!
Went Saturday, most employees especially Becca was super helpful. She laced my shoes, spent a lot of time with my indecisive personality. Helped me buy cleaner, and socks, and make a decision on shoes I loved. Another employee was pretty brash — I didn’t realize we weren’t supposed to try on the displays there are no signs and nobody told me, so she came over and made me feel really bad about trying one on. But I get she’s just doing her job. Not a ton of women’s clothing options, but plenty of shoe options.
Great Van’s store with amazing staff. I had a problem with my slip-on’s and managers Elena and Bri were quick to help. Thanks Gals! Totally great customer service. I will surely be back!
I was very impressed with this store. I came in last Saturday right before closing time. I wanted a particular shoe that was lightweight but wasn't sure on the color. The store associates were very helping in getting me exactly what I needed, by letting me try on various different shoes. Even though they didn't have the shoe I initially wanted, they still called around to make sure they could find the shoe for me. They were extremely helpful and very friendly. In my opinion they went above and beyond, so I will definitely be back. Great store and great service!
All their shoes are not only overpriced, but don't come in different widths. You will also request a shoe on the shelf only to be handed it in a another color. Was honestly a compete waist of my time.
I bought some shoes from here and they weren't fitting too well and I didn't have the original receipt. So I called and spoke with Jordan and she told me to stop by. I went back in and she was extremely helpful and nice. She did an exchange and helped me get into another pair of shoes that fit great and were super comfortable. Fantastic Service! I will definitely be shopping here again!
Very helpful staff. I feel like this store always has something new and a little unique. I pretty much always have to get a couple pairs of shoes here.