Verizon

The customer service at this store is above and beyond. Winslow helped me to get a new phone, followed up the next day to see if I got all my data transferred and then when the service had a glitch with text messages he went above and beyond again to make sure that it was resolved. His coworker Kya is also wonderful. I feel like I have a new little Verizon family. Would recommend you do all your service things with them.

Great corporate store. Staff are a little mundane but professional so no complaint there. Finished everything I need in a timely manner and it was all easy.

I went here on March 5th, because I was having some difficulty porting my number from my previous carrier. After walking several miles to the Georgetown location only to find it closed, I took a gamble by making my way to the National Press location. I'm so glad that I did! Special thanks to Winslow! He provided me with*outstanding* customer service! Specifically, he successfully helped me transfer from my previous character no small feat!, all while creating a welcoming atmosphere. He's very experienced and personally invested in what he does, and it shows! I'm very grateful for his help! TL;DR: This a good store with a great staff. In particular Winslow is a fantastic!

I feel that Verizon Store is best one if you want to get your necessary easily. The same store in Alexandria City VA I went there but hard to find my necessary this morning.

After waiting 30min on the phone, I arrive at the Verizon store located at 1318 F Street NW and they have no idea of what I'm talking about nor can they assist me like I was told. Reginald greeted me at the store and immediately showed a short temperament. Reginald is not customer oriented. After realizing that they can't assist me, I was told that I have to call customer service again and wait for another 20min +. This is quite a frustrating experience After simply taking Verizon up on an off from the Verizon offer up program. I immediately regret it

The worst customer service. Never again will I deal with Verizon. I’m discontinuing all my 5 Verizon accounts and advising friends to do the same.

Rude and inconsistent service. Try the location on 14th street or maybe switch carriers if you want efficient support.

I went into the Verizon Store to upgrade my little android phone. I was assisted by Phil and Adan with buying a new Samsung A20. They were extremely helpful in giving me advice and honest opinions on newer phones like the A21 which they mentioned cost the same. I declined on the newer phone even though they were very transparent with me but what was important is that they didn't push me to buy something I didn't want. Very respectful and professional.

The staff here is very uninterested in helping. I had to return to the store multiple times for a problem they claimed couldn't be fixed even after calling Verizon to confirm that the fix was in the store. After asking for employee ID numbers to report to the corporate office they were suddenly able to resolve my issue. The entire experience was very off-putting. The manager is extremely irritable and unhelpful. I hope to never need their services in the future.

I bought a phone from Adan At the Verizon store on F St. and 12th NW. DC. They seemed very nice and the store until my phone didn’t work which is an iPhone X 11X Pro Max. I turned on the existing update and it cycle for an hour and 10 minutes which is never happened since 2004 on any of my iPhones. I took the phone back to the Verizon store at that same location and Joseph was a rude he was behind the counter told me to be a $50 charge to swap out my phone but that they didn’t even have any more iPhone 11. Then I spoke to Antonio who would even help me because he said I offended him and I’m trying to still figure out how I offended him. I asked who are the manager who happened to be Charlie Kulu. I told him how rude Joseph and Antonio we’re.. Nobody would help me and I had to wait in line for about 25 minutes which shouldn’t happened because the phone was defective and they should’ve taken care of me first, According to Jenna at the corporate office at Verizon. Finally, a very nice lady at the same Verizon store named Judy turned my phone back on but I asked for a new phone because this phone is not working-correctly. Charlie, the manager said he would order me a new iPhone 11 Pro Max, but when I called the corporate office and spoke to Jenna she said there’s no order for a new phone for me so Charlie lied. It’s almost like they’re used car salesman but in a Verizon store I asked for my trade-in to be given back to me so I can get out of my contract with Verizon because you have 14 days to do so. They didn’t know what happened to my phone they think it might’ve been sent back to the company but they’re not sure. Their attention to detail is horrendous. So now I’m stuck at Verizon for two years.