Verizon

Worst customer service ever!! I had to go to the store 6 times over 10 hrs since they had no clue about the processes and kept saying different things vis-a-vis what the online customer care had shared for a simple device upgrade. They even refused to give me an invoice for a new phone I had upgraded to and I managed to get one only after multiple requests. It was such an unpleasant experience to talk to the staff Dante Jackson and the store manager who were hugely insulting, discriminatory and threatening and kept telling me that they are done talking and asked me to even leave the store for my request for an invoice. They called me an hour after I left the store and asked me to collect the exchanged device and ship it to the store I had bought it originally from. When I asked them why they hadn't informed that ahead of my upgrade, they simply told me it was my problem and that they will charge me full for that device too for it if I didn't collect it. Verizon needs to really clean up its act to have anything like customer service. This was honestly customer harassment!

I should not even give a one star . Very unpassionat and unprofessional staff. I was  having a issue with my phone . My phone network drops everytime. And with message showing to replace the sim card and sim tray. I went to this place a month a go to replace the sim card after wating about 45 minutes they was able to help me to replace the sim card . The issue on my phone does not go away after I replace to a new sim card . However the same day while I was wating,   I noticed there was a man was wating on the line for help from Verizon staff. they have naver help him have him keep waiting.  He was mad and passed because no one has help him . I remember he was asking Verizon staff can somone avalable to help him. out because he was waiting doo long. Female staff came out she had tattoos on her . She was speaking to this man very aggressive way and telling him leave the store and they will not help . I was shocked the the way Verizon team staff speaking to there own customers. Then after I replace the sim I left. Even tho I changed the sim card still iam having the same issue , phone network drops everytime. And message popping up to replace with new sim card . I went to this location again on 10/29 Saturday around 5.30 PM . Since iam paying insurance I decided to replace my phone to another same device after I went to this version location there was 3 customers waiting on the line before me . I speak with the security he says wait on the line somone will help. I was wating about 40 minutes.  By the way the 3 ladies were wating they left because of they wait soo long. I was still waiting because I really want to replace my device. Finally one of Female Verizon staff came out " the same lady that I remember a month a go yelling and talk to there customers very aggressive way and tell that person to get off the store the Female staff with the tattoo and she had ring on her nose " She was asking me how can I help I explained what happens she was start talking and talking why you have to come to the store you could a done it online,  you don't have to come here , wasting there time . I was soo upset and disappointed with this woman because iam a Verizon customer and seeking help. instead of she helping this lady refuses to help me  And speaking to me very aggressively she was really saying bulshit. And she saying I have to make a appointment and cone another day . I says I can't come another day , I ask her why you can't help me today she says there closing soon . The time was 6.15 PM By then . They have 45 minutes still left because they are closing at 7 PM . And then another lady came she says she is the manager of this store I explained what happens she also refuses to help me both of them telling me they can't help I have to make appointment and come another day . I respond to them this whole conversation is on record.  They got even more angry with me as soon as I said iam recording all this conversation. And telling me I can't record I says yes I can record anything I want even the police.  and then security came to me and tell me to leave.  and I tell security im not making anything mess I'm here to asking help as a Verizon customer, if you guys want to call police please call police.  They didn't call police because they knew what they have did to me . Both ladies telling me get the F---k out the store. Iam very disappointed with this Verizon employees,  very very unprofessional very disrespectful. I have a few question  to the Verizon . How you guys having a Employees like this very disrespectful and unprofessional  ? Did you ever having a interview before you hired a employees  ? Why you paying to your employees like this who don't do there jobs ? I will not stop from here,  I will go ahead and call Verizon headquarters and tell them how I feel about this 2 employees the way they treat me as a Verizon customer. If iam the owner I will fire them right away. IAM NOT RECOMMEND THIS VERIZON STORE AND THERE EMPLOYEES.

Just met customer rep she was AMAZING!! Jane literally helped with more than I asked for. I will always come back to this location just to deal with her. GIVE THE WOMAN A RAISE!

I left one bad phone/internet service provider for a worst one when I switched to Verizon a week ago. I just found out the store manager at this location signed me up for additional plans on apple watch/ipad without my knowledge or explaining this when we asked about total monthly bill. I recommend looking into other companies, it seems Verizon reps/customer service is out to squeeze every last dollar regardless of how laws and regulations work. Support hangs up on me every time i call in to speakwith a supervisor on this major issue.

I was in the area and discovered this Verizon Corporate store. It is a really beautiful store. The ambiance and its layout offer customer privacy while allowing browsers freedom to roam. The store is well merchandised offering a myriad of impulse tech gadgets, multiple mobile device brands, etc. This location seems to be well staffed after all Herald Square is a very busy area.

I had the best customer service from an associate named Kay. I came in frustrated and her knowledge / personal skills kept me from switching to a different provider.

After we lost our phone in Times Square we stopped in to get a replacement. Service was great and extremely helpful.

Kay was great. She guided us toward a money-saving plan, and was extremely patient.

Great service! Definitely will purchase things here again! I had a problem with a fitbit product i bought 3 months ago. When i returned the store i meet Xavier, the store manager that made a lot of effort to help me. Since the store didn't have an alternative product they made me a refund. Verizon you have great people !

Horrible staff who do not know a thing about Verizon plans. I had already decided to sign up for Verizon Wireless, so figured this would be a quick stop.. but wow was the staff terrible - It almost made me want to walk away from signing up. The person helping was very rude, mocking, dismissive and sarcastic. They were not helpful at all in answering questions. On top of this, one week later, I am being notified that the plan that was discussed with me is actually $150 more than what was agreed upon. This shop is a con and a terrible representation of Verizon.