Vision Source Copperfield

I have been going to Vision Source over 15 years and have seen Madeline Nguyen each time . Her knowledge and care is exceptional and she is very thorough! She truly cares about each patient and listens in order to give the best care and advice. Her staff has always been courteous and very helpful. I highly recommend them for your eye care .

My husband and I had appointments and we’re very satisfied with the professional experience we received from the staff. Dr Nadine Shihabeddin was wonderful and very nice! Ellie was very helpful as well she was very knowledgeable about what I needed for my glasses. I do recommend Vision Source!

Horrible service. Called about making an eye appt and left a message. No call back. Called twice to get my glasses ordered. 1st time never got a call back. This last time I was put on hold for many minutes. I called to ask for my info so I can go elsewhere, and the lady did not care at all.

Dr Nguyen is so professional and caring! My daughter was pretty nervous about her first eye exam, but Dr Nguyen put her at ease! The whole staff was very friendly!

If there is a 0-star rating, they would have gotten it. Below is my story, and I will let you be the judge. We visited this office on April 13, 2022, through our insurance network for my wife's annual exam. Then we returned on April 15, 2022, to get our glasses cut. They informed us the system was down, but they could still get them done. It went great because my wife and I were happy when we got our glasses. But why are we so bitter? On July 25, 2022, I returned to pick up the prescription from this location as my wife plans to replace the lenses on her old glasses for work-purpose. On July 28, 2022, we picked up her glasses at Eleven Optical inside the H-mart on Blalock Rd. As she tried her, she noticed it was very blurry. Initially, we questioned Eleven Optical on whether they did it correctly. Sean asked us to let him run her glasses, which Vision Source at Copperfield made for her, through the Autolenses machine. His machine reading gave us a completely different power than the prescription. He even pulled my wife's prescription two years ago in his system. We had a jaw-dropping moment because my wife's eyesight was better without vision correction. Now, if I could figure out how she did it, I would become a millionaire, LOL. We returned to Vision Source Copperfield on July 29, 2022, and were greeted by Vision Source Rep. I explained to her the story of why we believed that there was an error in the prescription. She took my wife's glasses, which they did, and the prescription to run it through their machine for confirmation. About 20 mins later, she came out with the glasses and Rx. Now y'all need to buckle up; here comes the significant part. VSC Rep: I ran the glasses through our machine, and the power doesn't match the prescription. Do you want me to change the lenses to match the prescription? Me: Thank you, but no. My wife sees better with the current lenses, but the new glasses that we cut with the prescribed power are very blurry for her. VSC Rep: Well, when we cut her glasses, the system was down. We did what we wrote on the paper during her exam. When the system was up, they entered it as shown on this prescription. My wife: Where did you even get the number on the prescription? If you are saying the Rx is correct, how did you cut my glasses perfectly while another location is not? VSC Rep: I don't know, but if you want. I can update the prescription to have the same power as the glasses. You can take the new prescription back to the other place to have them replace the lenses for you for free. Me: Why would they replace it for free? VSC Rep: Because every place gives you a free cut in case of an issue with the glasses. Me: But they [Evelen Optical] didn't do anything wrong. They followed what your doctor prescribed. VSC Rep: They should replace it for free. Me: Is it a state law? Because every business runs it in its way. VSC Rep: Well, they should replace it for free because it is the standard. If they don't, you can have them call me. We just left because it would go nowhere with the conversation. What did Vision Source Copperfield do wrong? imho 1. Saying sorry is not admitting you are wrong but acknowledging the trouble you might cause to your customers. 2. Listening to her logic seems like I am on the jury of Johnny Deep's trial during Amber Heard's testimony. 3. They should have re-examined my wife to confirm if Ellie believed the prescription was correct. However, they pushed the issue to Eleven optical as Eleven Optical should amend Vision Source Copperfield's error at Eleven's cost. 4. It seems like the doctor office is blaming the pharmacist to give the patients as prescribed for the patient's issue with the drugs. They will never earn our business again.

Dr. Madeline Nguyen and her staff rock. They are compassionate,professional and the best at what they do. This is one of the reasons I’ve been a patient of Dr. Nguyen for the past 8yrs. Thanks

I would not recommend this place. Dr. Is blunt/honest not in a good way. Front desk service is lack luster and have no idea what’s going on. They gave me the wrong information because they didn’t read the notes in the system correctly. Had to call multiple times and still have no contacts. It’s ok, it’s not like I need to see or anything. The only reason for 1 star is bc they had Halloween candy.

Dr Nguyen is such a good listener and so very thorough with her diagnosis! The office staff is very friendly and helpful!

This is my second year with Vision Source, and I have had great experience. The staff is very helpful, and Dr. Madeline Nguyen is very knowledgeable and thorough. I highly recommend this place. Thank you Vision Source for providing our community with great service and dedication.

The staff refuses to send a copy of my daughter's prescription. We've emailed twice, and called 3 times. They keep saying they'll send it "as soon as possible" since August 2021, and we still haven't received it as of March 2022. We've explained each time that we keep getting the same response, and there is zero sense of urgency. They obviously have no intention of sending it. I highly advise you get a copy before leaving if you don't want to buy glasses from them.