Waialae Dental Care

In a nutshell, this dentistry office is: Honest Accommodating Trustworthy Respectful Affordable and friendly rates I urged to receive a procedure that was softly recommended by my home dentist over the phone due to some pain in a tooth. However, the dentist here did a thorough checkup and his first instinct was that the issue is not what I am assuming. I was persistent, so to ensure my health and prevent me from any rash decisions with my delicate teeth, he offered complimentary Xrays which visually demonstrated his point. I am beyond grateful because it gave me the peace of mind and he was more interested in a truthful resolution than convincing me into some procedure that I easily could have been lured into! A+ to this office, so grateful I can trust that their intent is not to send me with a big bill or unnecessary aches : As a cherry on top the entire staff from the dentist, hygienist, Josh/Daniel and X ray team - are all so well versed in their respective roles. A truly collaborative approach to healing a patient while also remaining one of the most affordable dentistry offices. The team ensures to book patients quite strategically to ensure patients do not have to wait a long time between specialists. A highly organized team that was not at all eager to sell me products/procedures but expressed genuine care and curiosity in discovering the root of the tooth pain. Only experienced dentists have the curiosity to truly get to the bottom of the problem, and best of all, he did!!! Thabk you Waialae Dentristy!

First of all I don't recommend no one to come here. Couple years ago they work on my front tooth that was a little crack in the back of it. They did a root canal and just recently my tooth came out!! Went there to see what need to be done. They recommend to extraction of some part of the tooth which they said remove the other 2 tooth in the front to do a bridge that they will only credit me $1,100 which that I paid over $2,000. No breakdown sheet on how they going quote me. Instead they only had a yellow piece of paper with the numbers they want to charge me. They said they called my dental insurance & which I know the guy lied!! The insurance company mentioned to me that no one called!! My opinion they should fix this problem and don't charge me!! Previous I saw someone review this person had emergency work need to be done. Somehow their insurance didn't cover. Instead they didn't charge to this person. So when they know they did a error or never did it correctly and why the tooth came out after a root canal has been done!!! SO DON'T COME HERE!! Dec 14, 2022 Make sure get everything in writing about when they want to arrangement on the quote regarding they said. I know for a fact & I heard what they said!!! Not going charge for the extraction of the remaining of the root left. Now they want to credit me $800.00 instead of $1100.00!!! It's not worth it paying close to $4,000 to put a bridge. THIS PLACE IS A JOKE!!! ALSO NEVER DID A GOOD JOB ON THR ROOT CANAL AND WHY THE TOOTH STILL COME OUT!

They got some inexperienced doctor Doctor Bradley Hawkins who told me that I need one root canal and the other one they said no need root canal but they just going to put the crown on top of it . But when this doctor tried to built up the teeth , he broke my teeth , I got a lot of breeding and I was very painful in his process that performed on me . It continued to breed for 1-2 weeks . The teeth that he said I need root canal I don’t event feel any pain to begin with. Therefore I went to see a famous root canal specialist in Honolulu and found out that Doctor Hawkins broke my teeth that I had issue with and it could not be saved event by fixing root canal and it need to be pull out only. Right now, I don’t have my right back teeth to chew my food with. For the other teeth , the root canal doctor told me there was nothing wrong with it. I went back to Waialae dental care and told the office what was going on, one of associates there said apologize to me and said they would not charge me anything. She said she would complain about this Hawkins doctor to the manager for me. But in reality they do nothing and they sent the bill to my dental insurance later. I will no longer want to go back to this company. I plan to consult my lawyer to complain about this doctor myself. Do not go there . The good dentist I know who worked with this office is also no longer there. Do no go there!! If I can give minus star I will !!

Really liked my experience with this dental clinic. Staff is very helpful. Appointments are on time. Dr Chun took his time to explain my issue. I also feel they are honest - do not push you to opt for services you don't need.

Went in for a check up. Was told to opt for X-Rays because the whole appointment would be free if I did as it was my first visit. 3 months later I get a bill in my email saying I was already overdue and had multiple late fees applied. Took 2 hours to resolve over the phone, appointment was not free. I don’t know if the doctor I got was just having a bad day, but the whole appointment just felt like an interrogation. 10/10 do not recommend and will never be back to this dentist or any of their affiliate “Kokua Smiles” dentists.

Horrible location. Told it would be ~$100 charge. Instead charged over $350 to put paste on my teeth. The same exact thing at 2 other dentists in Oahu cost under $100. Avoid this location if you can, the charges are ridiculous. Then they couldnt find my insurance and blamed it on me. Once i asked them to double check 3 times they did and found it. Afterwards it took them 30 min just to put in my insurance info. Incredibly unprofessional. Definitely avoid this location.

Updated 12/15/2022 I had 2 great experiences with the cleanings; however, I had to get a crown. It has taken 3 months and still no resolution on the billing statement that shows I owe money that is over 60 & 90 days old. I actually paid the amount I was told when services were rendered. My credit score has suffered due to this billing error. Please check all your statements carefully and make sure to get estimates and payment receipts for any services performed. This is my 2nd cleaning with Wai’alae Dental Care and I really enjoy how professional and friendly the staff is. Preventive care is really important to me. I also like how quickly the staff can email or give me the diagnosis and x-rays for my own personal self-care routine. Thank you.

Our first experience at Wai’alae Dental was not bad, but it wasn’t great. While everyone on staff was very friendly, the processes felt very fragmented and impersonal. For example there were several people checking in and out as we arrived. The front desk staff seemed too busy and a shift change was occurring as I waited to ask about checking my daughter in. The parking lot was full, so I left my daughter inside while I went to look for street parking. This was not a great first impression. Her hygienist was great, she had a positive exam and cleaning experience. When it was time to check out it appeared as though there was another shift change or people taking breaks, so a new set of people were at the front desk. We waited for a while to check out, two people were helped ahead of us, then nothing, no one called us up and they sat there. I had to say, "Hi! We need to check out." They seemed to not know who we were or what services we had received, I had to basically start from scratch explaining what we were there for, what our insurance was, etc. also, not super reassuring. Overall I got the sense that the office does a decent job of drumming up business with mailout flyers but falls short in managing the quantity of business. We felt kind of like cattle being moved through a pipeline. Very impersonal. We have decided to go with an office closer to home and a little smaller and more personal service.

Excellent attention and care by Dr. Chun. Waialae Dental not only provides excellent routine care - they are also helping to mitigate the effects of my nighttime tooth grinding. Thank you!

My family and I has been seeing the dentist here for almost three years, and we are always happy with the level of care we receive. The front desk is very courteous and helpful. The dentists here are amazing. The two doctors that see us are Dr. Dennis and Dr. Matt. I highly recommend both of them! We will definitely will be coming back, as we have been!