Walgreens

I walked into this location to utilize the FedEx drop off service. I was struggling to find a location. When I walked in I was greeted by Dean, the store manager. Dean went above and beyond to help me, including allowing me to use their printing machine for a label, which I failed to provide. Dean’s customer service was exceptional. I acknowledge there are many times it’s hard to maintain a positive attitude in low paying jobs, but Dean went above and beyond and deserves to be recognized.

Took the better part of 2 weeks to order a prescription for me. I just tried calling to see if it was finally in and was on hold for, no exaggeration, 60 minutes as I drove from out of state before I finally hung up. When I got there, the phone was ringing for 15 minutes and none of the 3 people there answered it. This store is also frequently out of a ton of items. My last visit, I got only got 1 of the 4 things I came for and had to go to a different store.

Rude and disrespectful employees. After informing the associates that the online price of an item on their own website was significantly cheaper, they were unwilling to price match until I showed them the Walgreens policy on price matching. Even then the manager was still dismissive. I won’t be going back to this location.

Today on a Monday the phone service was unsatisfactory. The system seemed to be overworked and after holding for more than 30 min the only notification was that there were more than three people in front of me in the waiting line. When I tried to bring this situation to the attention of the store manager, I was again put on hold with only the repeating message that all our staff are helping other customers. Someone will be with you soon.” Twice, when I finally spoke to someone to ask them to contact my prescription provider to have my prescription transferred to this store, they never did. Tomorrow I am going to another pharmacy.

When I first came here to get a COVID booster, the person behind the counter shouted back to her coworkers, "can you ****ing believe it, we've got another one"! I asked if it's a problem that I was there, and was told yes because people wanting boosters are coming in too often. The level of rudeness was shocking, even for Boston. I unfortunately had to come back and get my vaccine card filled out because I had previously forgot it, and the same person was behind the counter, and she told me that they accidentally gave me a flu shot last time I was in. I was shocked, and appalled. Then after having another employee confirm, it turns out that they did give me the booster. But did they? I have zero trust in this pharmacy. Avoid at all costs.

Unprofessional, rude employees, bad customer service, that Walgreens should be close or need to higher new people that's know what is customer service and how to treat elderly and kids. Walgreens is a one of the big store it should be more organized and helpful to people. Especially that big girl she looks like someone that working in the street hood rat she has no manners, her outfit is disgusting ewwww her personality is nasty walgreen in 825 Morton St, Boston, MA 02126 is the worst store ever

I was told my kids prescription would be in "tomorrow" and then it wasn't- they said i should "try back next week." INEPT AND UNCARING PHARMACY STAFF. They refuse to pick up the phone- even for doctors and insurance companies. Ghetto and unstocked store. AVOID AT ALL COSTS.

This place has a consistent reputation for consistently lacking in professionalism. At least four times, I arrived and the store was closed early, without explanation. The latest time, staff and security were inside and refused to open the door! This is despite the fact that this branch has returned to normal hours and is supposed to close at 11pm. Tonight, I had an emergency and needed health supplies, and arrived at 10:38pm and the store was locked up. That would have been considered an isolated incident except a few weeks ago I came around 8:30pm and it was closed! It's bad enough that items are frequently under-stocked, boxes are left in the aisles, the management is rarely available, and the security guards are often slouching around. Why do we have to get this kind of service, just because it's considered "the hood?" This is what systemic racism and classism looks like, playing out in practice on a regular basis. This neighborhood deserves better.

DO NOT COME!! Worst pharmacy I’ve been to. By far. I was on the train for 1 hour to get a Covid test since this location was the only one that had availability. I couldn’t even take the test and was turned away for not having a car, even though a “bike” would work. I TRIED calling ahead to make sure it was okay like their email says, but the automated caller makes it IMPOSSIBLE to find out anything. Nobody else was even there and I even tried walking through the drive thru UGH. Such a waste of 3 hours of my Saturday.

The store is closed when it should be open. The shelves are always understocked. Why??we deserve better #walgreens