Walgreens

Today, I visited the pharmacy to pick up the medication that I had refill. The insurance doesn't cover it, the lady said. So I informed her that I had already refilled it twice here and that the insurance always covered it. She began criticizing me and accusing me of being impolite to her after I told her that. I assured her that I wasn't being impolite and that all I had done was inform her that the insurance cover for me twice already when I refill it. She then said, "I can't handle you; I don't want to help you anymore." I believe that Walgreens has to start listening to what its consumers are expressing in these evaluations.

Manager is very rude and unprofessional. Active listening skills is not her strength nor is customer service. I know there’s a staffing shortage everywhere but Walgreens needs to do better with hiring. Horrible experience.

This pharmacy was great back about 7 years ago there was a young lady my Mom spoke with on a daily basis. She was polite, and professional.

Pharmacy you always have to wait even if your prescription was sent over/called in or dropped off. I called to check to see why it's been 3 hours and my son medications wasn't ready waited on hold for an hour and 5 minutes still hadn't spoken to no one so I just hung up. They are so slow and pathetic....

I guess it's the pandemic for the reasons behind poor service and lack of knowledge. I had my doctor reduce one of my daily medications from 5mg to 1mg. They text me saying they only had 5 pills available and the balance of the pills are on back order. I call them and tell them I'll just wait until they have them all to avoid several trips.This was January 4th And for what ever reason they deleted the 1mg electronic prescription and refilled the 5mg one. I need up calling the doctor to explain what had happened but it didn't matter Walgreens just refilled the 5mg which tired up the insurance when my doctor resubmitted the 1mg prescription. Anyway 5 calls later I finally got them to correct their mistake, it only took two weeks..

I can see why this location has 3 stars. I went in looking for an ice bag that google said this specific location carries. I did find it, took it to the register and the cashier said it was $18.99. I showed him that this location says its $7.99. He first said he didnt think it was the same item, then I showed him more detail to prove it was. So then he said I have to do curbside to get that price and told me just to do that. That is RIDICULOUS! First off I walked there because I'm legally blind so I'm not going to do curbside, I can't drive a car. And second, why would you make your customer go through the order pick up process then make them wait until the item is ready. Why wouldn't you just match your online price?? I myself work in retail and I can say without a doubt, my company would take care of the customer and not make them jump through hoops. I think Walgreens should start paying attention to what their customers are saying in these reviews. Almost all of the locations in the Omaha area are under 4 stars.

I spoke to John by phone. He was extremely helpful in listening and providing his advice and expertise.

Literally the worst pharmacy. Rude employees. No customer service. It’s literally like someone walked in off the street and is now behind the counter with no knowledge of how ANYTHING works. They’ve given me the wrong medication. Wrong amounts. Only half of the meds. Every time you go to get a med, it’s a total roll of the dice if you’ll even come home with your med. Its the closest to my house but I’m going to switch to a further away pharmacy so I don’t have to be continually inconvenienced by how inept everyone is.

I stopped at the 72nd & Crown point location to put $5.00 on my gift card. I have done this a hundred times through the years. This is how I build up money to buy Christmas presents. Their new system sucks! The gal before me had trouble with her transaction. Then I had trouble with an EBT transaction. People behind me having trouble checking out too. Someone needed to work the bugs out of this system before it was used in the store!

We've been with this pharmacy for almost 5 years, during that time we've had pharmacy staff lose our prescriptionsfound later lodged between their counter & fridge; meds miscounted/ missing; numerous partial refills despite being on auto refill; and numerous times where we came to fill a script and it wasn't ready the second time we came to pick it up in the same day!! When we switched to a different pharmacy, I had to call twice to get them to stop sending email updates and contacting doctors for refills! Completely incompetent pharmacy staff but store staff ate courteous & helpful!