Reviews
This Walgreens in Brookhaven has really turned things around! They were extremely short staffed around the holidays in 2021, but now they have all new staff. I was able to get my prescriptions and free at home COVID tests very quickly! I love the covered parking garage when it rains! I will definitely be shopping here from now on!
I visit this store frequent and recently there has only been one young lady working at the pharmacy by herself on the weekends/evenings. She is AMAZING and very positive despite lots of very rude and impatient customers. Please be patient with her. I came in for a vaccine appointment and to get a medication, she filled it, rung me up, and gave me the shot within less than 25 minutes. I wish she has more help, Walgreens please do better
I set an appointment at this location for my Covid booster. I arrived about five minutes early and reported in to the pharmacy. I was asked to take a seat where I sat for over 30 minutes waiting for my shot. The staff was pleasant enough, but the wait was not. After 30 minutes had passed, I finally got up and hovered at the counter until they finally acknowledged that I had been waiting and I was finally given the shot. I think that this location must be inundated with prescriptions from the medical building where they are located. If you can get your pharmacy needs from another location, I would recommend finding one that is not inside of a medical/professional building or complex.
I came In this past Sunday 10/9 morning to get some medicine around 9:30. There was a short lady that greeted me. However, as I went To the back aisle I could Feel her watching me as I’m looking through the different medicines. As I’m walking back to the front, I’m slowing down because I’m looking at the holiday stuff and the lady then walks over to me and asks me if I’m ready to checkout. I was Beyond annoyed at this point. I said “Well if you give me more time.. I’m still looking!” Then, I just ended up leaving the medicine and leaving the store. Nothing worse than being racially profiled while literally sick and trying to buy medicine. I worked At Walgreens in high school. It was my first job and that is not the culture of Walgreens. Like she was rushing me out the store and watching me too closely.. meanwhile another customer is in there and she barely looked at him. BUT bc I’m a brown skinned girl, I was looked at and basically forced to leave and go to another store. Not okay.
Worst Walgreens ever! I made at appointment for 5:30p to receive a vaccine and then, I have been awaiting over 35 minutes with an appointment to receive the vaccine. Pointless to make an appointment when it is going to take extra long to get the vaccine. Next time I will go to CVS.
My close friend Tyler has been on hold for close to an hour with you guys! Has tried to call 3 sperate times now and just rings for 25mins and then hangs up! No way to treat a loyal walgreens customer. The hold music is also very deceptive, music will suddenly stop making Tyler think someone has picked up. Just to abruptly start again. I can tell its bothering him.
The pharmacy had me on hold for an hour. This is already after I called the day before and submitted an online request for my refill. Walgreens please do better!
I am a Georgia physician. This pharmacy staff has ignored prescriptions called in by phone and has been all but unresponsive to attempts to contact the pharmacist during business hours on several occasions in the past year and a half. The manner of the staff and pharmacist when reached is at best impolite and at worst surly and unprofessional. I would avoid this group at all times if you have a choice.
The pharmacy is horrible with customer service. I called only to be put on hold for 30 minutes and then when someone finally came on the line they told me to hold, againonly this time they hung up on me. I called back in, only to be rudely handled by someone working in the pharmacy named, Crystal. She acted like she did not want to look up my information or help me. Her answers were short and seemed like she was rushing me off the phone. I will be switching pharmacies. The customer service is terrible, and I will not be picking up from them again. That was my first time picking up a prescription from them.
DO NOT DROP OFF FEDEX PACKAGES HERE!!! My document was scanned into this location and never scanned back out. The last thing on the tracking page says "dropped off at Brookhaven Walgreens" almost 2 weeks ago and no one, not even the manager has a clue as to where it went or what happened. Super important document that has now been delayed by 2 weeks to be sent. Unacceptable
