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Reviews, get directions and contact details for Wendy's

Wendy's
"Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back."
Address: 6823 New Hampshire Ave , Takoma Park 20912, MD, US
Phone: (301) 270-3434
State: MD
City: Takoma Park
Zip Code: 20912


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Reviews
Fast service, the line is always moving, and the fires are always hot! This is a great location and I like that it's next to a turning lane, so it's really in and out if you're using the drive thru. It's located next to shops, so it's a great after shopping lunch spot. You're average Wendy's.
The food was hot and fresh and really good. The staffs wore very friendly! I will be back soon! Nothing like good food and customer service. I was greeted with a smile and the wait was not long at all. The chili was amazing and the fries were perfect. You should visit this great place.
The customer service was wack. The cashier making the drinks wasn't using gloves and exposing ppl drinks to whatever is going on up front. Carrying the cups from back with soda in them to the front to put ice in the cups at the counter without lids. The bathroom has feces and urine on the floor several different times I was there. Drug bags on the floor, sink and dryer machine. Their customer service is always #1. I don't understand why the ice is under the cashiers anyway without a lid instead of ice being in a ice machine. Wheelchair accessibility: They do have a wheelchair ramp.
I ordered the new French toast sticks and they were so burnt but cold. They also tasted gross, not tasty at all & they werent sweet. Please do not try them. They also didn't include any syrup.
Very slow service. Had to wait over 30 minutes for a mobile order and they still didn't get the order right. All 3 sandwiches were made on the wrong bread, 1 was the wrong chicken and another was missing the cheese and sauce on bottom. Very bad customer serviceFood: 2/5
This store was way better before covid, now lobby really dirty specially the soda machine ,wait like 30 minutes for my food and the baconator fries was cold also people begging for money a real mess
Just had the displeasure of experiencing Wendy's carryout service. Needlessly stressed and annoyed at simply trying to pick up food I had already prepaid. Firstly, the employee at the stand, Victoria, called out a BLT carryout order for another customer, which little did I know was actually my Jr Bacon Cheeseburger order that she had mistaken. After initially being told that they didn't have my order in the system, Victoria proceeds to tell me she found my order and that it's already gone out. Bit annoying but okay, just hand me the drink cup so I can wait while you prepare my order. Victoria looks at me annoyed and incredulous, and just repeats that it's already gone out. I tell her yes, but I don't have the food that I paid for, so I would like a refund or a replacement. Simple concept, I give you money, you give me food. I gave you money and you gave me no food, so give me food. Victoria appeared to be completely stumped by this arrangement and just angrily repeated that the order had been made and gone out, so their obligation to me was now over. I started to get truly irritated and felt my inner Karen coming out as I started asking for a manager and raising my voice out of utter disbelief at the sheer gall to just take my money in exchange for nothing and then promptly tell me to buzz off. Thankfully a more experienced employee with red hair and braids immediately calmed me down and told me she would handle it. Much to the chagrin of Victoria. That's why it's 2 stars and not one. Unlike Victoria, she reacted swiftly, professionally, and de-escalated the situation. Even after this employee tried explaining to Victoria that a person is entitled to a replacement if they never received their order she kept arguing and made me feel completely unwelcome for the crime of ordering at Wendy's. Stick to Drive-Thru
Always check your bag, at this location. They will charge you for it, but not give what you paid for. Don't try to call them, they will'nt answer the phone. Totally A Bad Look.Food: 2/5
Sadest Wendy's I have been inside for a long time. Dilapidated old style building, smells bad and Un-Fresh. The cashier was nice but the cooking staff seemed confused, I over heard a women complain about her cold still frozen fries, and staff asking how to make a burger which left me wondering if I should leave ASAP. Unfortunately, I stay and learnt my lesson to next time listen to my inner voice.
3rd time in a row got my order wrong. I won't give them the chance to do it again, ever.
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