West Corporation

About

West is a global leader in providing technology-enabled enterprise communication services.

Story

You might be asking yourself exactly what is a “communication solution?” To us, delivering a “communication solution” means providing easily accessible, highly-secure, and redundant ways for organizations to engage their employees and customers. Our solutions are utilized by organizations and enterprises that have stringent requirements for quality, security, and scalability.

Here are some examples:

• Ever voted on a competition television series? You might have been talking to us.
• Attended an online meeting or conference? We’re the world’s largest conferencing service provider.
• Called in your work hours on an IVR system? We provide that too!
• Received emergency outage notifications from a utility company? Probably us.
• Appointment, medication, or preventative care reminders from your doctor? We help with all of that!
• Made a call to 9-1-1 (hopefully you’re ok)? There is a good chance that it was routed through our network!

It may surprise you to learn that this is only a tiny fraction of the multiple industries that we serve. In fact, we are actively expanding in healthcare, telecommunications, public safety, education, financial services, utilities and consumer retail markets all the time. The wealth of technology at West translates into impressive career opportunities in a myriad of fields for those who are driven to better themselves and succeed in a professional setting.

Mission

West is dedicated to hiring passionate people and helping them succeed in their professional lives. “Make the Connection” is an idea, a goal, a journey we want to help you begin. We want to connect you to a professional career, not simply a job. West has locations in over 40 U.S. states, and more than 25 countries—and we love to promote from within. There are opportunities, almost literally, everywhere. If you are driven to flourish in a professional career, then we’ll help you find the perfect one.

Products

Conferencing & Collaboration
(InterCall: World’s largest provider of interactive audio, web, and video conferencing and collaboration services.)

IP Communications
(Enterprise-level, hosted and managed cloud-based IP communication applications.)

Interactive Services
(Omni-channel communication solutions including: proactive/reactive notifications, customer analytics, automated self-service applications, expert contact center solutions, and more.)

Public Safety Services
(State-of-the-art emergency voice, data, and call-handling equipment support for telecommunications carriers, satellite and cable providers, and public safety/government agencies.)

Telecom Services
(HyperCube: Sophisticated call routing and control, customer traffic information systems, and tandem interconnections services.)

Agent Services
(Agent services in many different fields (e.g. customer support, sales, technical support, account management, etc…) for many of the world’s largest brands.)