Western Exterminator

My experience with this company’s customer service was abysmal. Took 8 days of calling daily to get a call back with an appointment, and I’m an existing customer with a service contract! Appointment was arranged for 11/25/22 with a 5 hour window No technician ever arrived! I called company, no explanation, they told me someone would call me with another appointment! Finally, a technician called me the following Monday and arrived at the scheduled time on Wednesday. The technicians were very polite and I have absolutely no complaint with them. Very bad experience for a long term customer with a contract.Services: Termite extermination

I called Western Exterminator om 10-6 for emergency service to eliminate biting ants on 10-6. I was told that we would hear back on Friday. We did not. I called on Friday and was told that we would be contacted on Saturday. We ere not contacted. The problem persisted and I did what I could and purchased chemicals at Ace Hardware. On Monday, we once again received no response. I finally was able to get a message to our service rep of the last 10 years and he came out and serviced the property. We now have his cell as it is evident that your phone bank is useless to existing customers. We have used Western for over 40 years when it was known as Dollar Pest Control. The only reason that we are remaining customers is our service representative, Eric Morris. I was told that your calls are recorded. I suggest that listen to those calls and find out why no one contacted us as promised.Service: Bug & insect extermination

The same person comes to my house each month. I love the communication. The exterminator texts me the night before to let me know to expect them. They text me when they are on the property. They let me know of any concerns. I have used the same company for 13 years aand have been very happy.Services: Cockroach extermination