Western Motor Vehicle

This is the stupidest DMV want to be. The staff is NOT Fast and friendly. So far there have been 11 people that have came in behind me that have came and gone. Even After asking the clerks why. All i was told was you will be next, and a further 6 people wer called STILL not me. All i am here for is an id... there is Zero organization to this place. It Truly represents Phoenix's abilities.....

The initial phone call I made wasn’t that helpful, but after that everything was great. Service was SUPER fast and it was much easier than I thought it would be to register my out-of-state vehicle which is financed so I don’t have the title. Lily was very accommodating and helpful.

This place is a joke, went in for a simple change of address and change of my commercial license back to normal operator. Two months later no licence, went back in today, actually sitting in their parking lot writing the review. The license was sent to the wrong address although the address on my temporary ID they issue was correct, the one in their system was wrong. Are they willing to correct the issue of course not, not without paying them again, I paid their convenience fee the first time to be inconvenienced, why would I pay it again for their mistake. Do yourself a favor and go to DMV, the untrained and unwilling to admit their mistake employees are not worth the hassle. If you must use a quick source pick another place, I have spent thirty years in customer service management and would not have made it a week with the ineffective service presented here.

This used to be my go to place until this week. I waited for over 50 minutes without service. As I was waiting, they immediately helped two walk in dealership people. So if they want to service dealership people before their waiting customers, then they will now lose mine and all of my friends and co workers business. Such a pity.....

The facility is filthy. The queue digital number system is broken. The staff is extraordinarily rude. They whisper the next name of the person to be served on the horribly long, because of the understaffing, waiting list, and seem to revel in s as ying, "going, going, gone. Hee hee," as they scratch the name of another customer they don't have to serve off the list in an entirely unempathetic manner, while the rest of us sit in the filth stained 20 year old chairs we tried not to sit on but got too tired waiting.

Decided to take my 16 yr old here for her Learners Permit because it was close and not busy. We were helped by a very nice Lady named Chris. My Daughter took the written test on their computer and we were done in less than 20 minutes. Very convenient and reasonable.

The worst customer service I have ever had. There drivers licence system has been down for weeks, and when I asked if it would be fixed the administrator had nothing to say and told me to go somewhere else. Honestly I wanted to punch her in the face, but I took a deep breath and walked away

I just move here 15 days ago choose this place to go get my new address change it was the worst place I ever step footcim the old lady that's on. This site she needs to retire and she have two other women just sitting at front doing nothing she dose it all and what a poor job she dose walking in this sad place reminded me of the Andy Griffin show Look in for Barney 5 to pop up any min but this place has no business being open for public use she did not conduct herself like she New her job never will go there again

The most poorly ran third party DMV. Three windows, one person working. A lady with a "questions only" window that doesn't want to answer them. Another who shuffles papers to to appear too busy. Seriously. Go to C&C on 35th ave & Peoria. Those people work.

I have been here twice and worked with two different people, everyone that works here is so nice compared to other places I have been, I definitely recommend this 3rd party over others or over waiting in line for hours at the MVD.