Whole Foods Market

I was so excited when the Carlisle store opened a new store across the street from their current location. Finally, Albuquerque was going to get a Whole Foods like Denver and Phoenix-spacious, good selections, friendly people. They opened-I was excited! Now, I get that the first few weeks are rough with opening. However, let’s keep in mind, it wasn’t like they were retraining an entire new staff. They were just moving across the street. Maybe it’s more complicated than I think, but here we are, two months out from their grand opening and it’s a disaster. The selection is terrible, the produce is never out and if it is, it’s terrible. The service, I’m just blown away because part of the experience of Whole Foods IS the service. Well, if I could write a -5, I would. I walked up to the prepared foods counter and despite there being three people behind the counter, no one. I mean no one asked to help me and I stood there for about 2-3 minutes until I walked away and thought to myself, “you all are so busy setting up or getting caught up that you don’t even see the people around you who need help.” I finally walked away. Here is the best part - I get to the checkout and there’s one person checking out people and no one to be found but the poor guy who’s in charge of six self-checkout stations. I Inquired about the possibility of pulling somebody off the floor since we were all waiting there was a line of 6 of us and NO ONE in the self check out. His response was “we’re really short staffed we can’t do anything.” Whole Foods corporate, I’m talking to you. You need to make changes because this is a reflection of your leadership and customer service. I hope you read this because if in fact, you are short staffed, hire people. Treat the Albuquerque customers with the level of service and quality that we deserve. Train your people, bring us high quality products and staff your stores.

Spent Some Years in Grocery Retail.Can tell by the Parking Lot if its worth the time going in.Albuquerque needed This New Whole Foods .From Door To Back of Store Opening week .Staff was Extremely Attentive,Store Well Stocked ,Clean,And Staffed where they need to be No out of stocks .Fresh Departments and Deli Areas Rotated Looking fresh and Full.Well Done Whole Foods Worth Every Dollar I spent Came back next day .And we needed A bright Shiny new Store here .

The new Whole Foids stote on Carlisle on the one hand is try magnificent; on the other, it is clear that any older sense of family, food, and good health is out the window with its enormity. You could say that Whole Foods with the amazingly huge and cavernous store has gone in my opinion Full Amazon. I will continue to drop off my Amazon returns but my actual shopping will be done elsewhere. For no particular reason there is a Volkswagen van in the store. And there seem to be more E car parking spots than handicapped spots near the storefront.

Update: I heard the new location is very well-done. Came to check the store out the first time after my bad cake experience. Had to knock another star off. First, I bought two apples. The sticker was right on to cover up a big hole. Disappointed. Second, the baby puff is one month past expiration date. Didn’t expect a newly opened store not doing their inventory check right. Store is beautiful, staff are great, but we really came here for good quality food which seems missing. June.2023 I love the staff here but the two times we came here for bakery stuff, they are both saggy and taste awful. The strawberries on the fruit tart were starting to taste fermented. The cookie and cream cake was so dry, it came apart as we cut it like a dry play dough.

Nice big store. New and very clean. Employees are very friendly and helpful.

Visited for an Amazon pickup. Very easy to get in and out. Staff were very friendly and helpful. The new store seems a lot like the old one but with more room. Aisles are double the width making it feel much less congested. Not enough different to make me switch from our co-op but better than it was.

Big, beautiful new store. Handicap parking locations are questionable. Yes, I shop Whole Foods for prepared foods, or at least I used to. Almost everything I prefer to eat is out of stock pretty much all the time. I understand they have a labor shortage which makes me wonder if the work environment is toxic or if management is difficult to work for. Either way, shopping there is a huge disappointment. It's frustrating, to say the least. :

Been to Whole Foods all around the US. This was one of the coolest ones. Love the trendy van in the seating area! Well done on the new store

This review is for the new store location across Carlisle from the old location. I like the new store! It has wide isles and is very well organized with clear helpful signage! The staff are just as helpful as in the old location.

Love the new store except at sunset when the sun comes. Blazing in through the windows and shoots all the way through the whole store, but welcome to New Mexico! Staff is always great as usual. Selection is good. Food is good. It's whole foods only with a brand new building !