William Temple House Thrift Store

I am disappointed I have to leave such a negative review. most of the staff is friendly and accommodating, especially Marin at the front counter, she’s an absolute angel. However, all of the staffs kind gestures and willingness to help were overshadowed by the one person who had the final say. in the week leading up to christmas i bought a beautiful grandfather clock at a great price. it reminded my brother and i of the one our grandmother had when we were growing up and i was most excited about taking it home. I was genuinely so excited to take it home. however, two days later i was in a car accident caused by a drunk driver. My car was totaled and i had to spend two days at the hospital. Even in the chaos I called the store twice i have the call logs to prove it to inform them of my situation and to let them know that the car i was going to use to transport said clock and myself were out of commission, but if they could make an exception and hold the clock a bit longer. “Not a problem” i was told. To make sure I called the second time and it sounded like i was speaking to the same person who told me not to worry, they understood the situation and it’d be no issue whatsoever. I also learned that my sister had gone in to see the clock in order to line up possible transportation and she spoke to a guy behind the counter who also said “so sorry that happened - i’ll make a note of it, no issue.” When i was finally able to limp my way into the store wounds still visible mind you to retrieve the clock i was informed it had been sold. I acknowledge that they have a policy in place. Had i of been told an exception couldn’t of been made even one of the times i would of been ok with it. I approached the situation calmly and kindly. but when it came time to speak to the woman who manages the place she was having none of it. She informed me that she was the one who put the clock back out for sale, said no one on the staff had made any type of not regarding the accident, and that was that. I wasn’t upset the clock was sold, I just wanted a refund. She wasn’t willing to do anything about it other than offer me a $25 gift certificate. I was shocked and accepted it - even though the clock was $100. her staff had informed me it was not an issue and that they’d hold onto it three separate times. yet it all got lost in translation and she sent me limping out the door with a $25 gift certificate. even the staff that overheard it were stunned by her inability to put herself in my shoes and her quickness to dismiss me. very sad it happened like this. again, i understand they have rules and policy in place - but when it’s been expressed to me that an extension could be given and it goes down the way it did i can’t help but to feel a bit of disdain. i still wish them all the best.

In all honesty, this place has some good finds, mostly furniture. I used to enjoy going in all the time but lately it has just been bad experience after bad experience. To start off, I'm sorry if you have to interact with the staff... The manager woman who is always there pricing items and directing other employees always has an attitude. Also argues with customers about pricing tags that are already on an item, in front of everyone embarrassing and I've heard her several times talking out loud about how an item needs to more expensive because this or that "is vintage and selling elsewhere for more and everybody wants them" some old furniture that they receive for free. Everything lately is about $50 and above, even for some beat up side table. Not to mention higher prices for clothing as well and you will rarely find the colored tags that are on sale for the day you used to be able to all the time. I've had another employee, woman with black curly hair, give me attitude and be snarky even when just trying to check out! volunteers disturbing me in the dressing room asking who I was and who let me in when I'm in the middle of changing when another employee already had! Its a thrift store guys!! not high end retail! To finish this review I just want to say that I only would consider going in again because I support what William Temple does for the community, but customer service is just down the drain.

Nice little thrift store, some deals to be had here, but like any place a lot aren't either. Nice to browse for household goods, books, movies.

not a lot of masks but the home goods selection was pretty decent, nice furniture, I might have to come back for some one day

Agree, I use to go here too....but ya 1st impression is somewhat tru at times. Came here B4 COVID and the manager lady followed me as soon I walked in the store. Prices were over priced and only broken/miscellaneous are discounted. After COVID and giving shopping here another chance. It just got worse; more of everything including broken and miscellaneous got pricy and the manager used other staffers to hoover around me to see what I was shopping for. LOL most of us have done retail. We just wanna buy something/treat ourselves when we have a day off!

One of Best thrift stores has real thrift prices Got a leather bound notebook and a parka for $13

Good vintage products, old furniture that is of reasonable quality. Kitchen supplies, old spoons and forks, old coffee cups etc. Worth going in to if you are needing something for your home.

" Today l visit the William Temple, food pantry for the first time " hey the service was Great the people are friendly and the food was plentiful. * "Shout out to brother " Kevin " for keeping things moving. " Great Job "

I was chased out of this store wrongfully and the completely out of line gentleman who even had the audacity to physically touch me should be fired. This is supposed to be a charity not a franchise ... Consider your donation lists everyone it appears William Temple is not what it was years ago

A small, out of the beaten path thrift store. Reasonably priced clothes, books and housewares. I've found some great reading material and some random items for crafting. Staff are friendly. Be ware, you buy furniture you better come prepared with help. They won't assist you with that.