Wireless One -Verizon Wireless Authorized Retailer

Miguel is amazing. Verizon must be proud for having people like him. He is so precise, thorough, patient, and kind. He explains everything in detail. We really enjoyed working with him. I wish Verizon uses people like him to train its customer service people. I have had bad experiences at other Verizon locations. I cannot recommend him enough.

I lost my iPhone on Monday, which was a bit of a disaster. I called my local Verizon store and spoke with Duaine C, who quickly became the most valuable person in my life! In short order, I went into the 7th Ave location and Duaine handled everything; he assessed the situation, he ordered me a new phone, he arranged for me to have a loaner phone, and then, when my phone arrived, he set me up entirely. Very grateful for this gentleman and to Verizon for employing him! X

This was the best customer experience I’ve ever had at a cell phone store. So grateful I switched to Verizon and had Issac’s help. He went above and beyond helping me get a new phone. This place feels more like a neighborhood shop in terms of the personalized treatment rather then a store in the heart of the biggest city in the world. Highly recommend!

A++ customer service! We were helped by Xavier and Sarah, the whole transaction took about 2 hours, as we had to jump through hoops getting approved for the buy one get one promotion Verizon had. Xavier and Sarah were extremely helpful, they were coming up with all kinds of ways to try to speed up the process. At one point they had 4 phone calls going on trying to find out how we can get approved. I was sitting and observing, and Sarah was just working at an incredible speed, she was helping three customers at one time. I commanded her for her multitasking skills, and she was calm and collected the entire time! I would definitely recommend this store to anyone looking for helpful, professional, and fun Verizon employees!

Isaac was excellent in talking me through every step of the way in transferring from another carrier. Handled trade-ins seamlessly and set me up with new devices without issues. No wait time at all and I had the team's 100% focus while in the store

Had a catastrophic phone failure while in New York, was a lost and helpless puppy until we walked into this store. The staff was super friendly, they even responded under immense pressure. My friend pushed the pressure sensor on a display and it went off, the staff was calm and we all laughed at him so it was a good day. I would absolutely recommend you to speak with Sara, she was the representative who assisted me. I wish there were more people like this in the world willing to go the extra mile! Thank you for going the extra mile and making this trip all the more memorable. Much love Sara thanks again!

I went into the store because I bought a S9+ from Singapore and wanted to ask the store to set me up. Aisha and Isaac were so helpful that they tried for a while to help me. Finally, it turned out that the phone is not on Verizon's CDSM and not usable with Verizon. Nevertheless, they were both patient and extremely helpful. In the end, I bought 2 S9+ from them, and Isaac patiently assist me with the upgrades. Terrific customer service and knowledge. Wished a lot more businesses are like this!

I had a great experience at the verizon time square location. I went in to purchase a new iPhone and the team was able to provide me with information on the different promotions I was eligible for. They also made sure when I was able to transfer everything from my old phone to my new one. I was please with the customer service I received. Overall it was a great experience! Thank you, Jai, Mike and Isaac.

Such an amazing experience at this location. If you know what it’s like to switch over phones, it’s such a hassle and almost never a positive experience. However, the manager, Duaine, was so helpful and stayed after hours for me to make sure my situation was taken care of. Highly recommend this location! It’s no surprise this spot has good reviews.

Duaine went above and beyond helping me with a lost phone and a lot of the challenges that posed along the way. He was always patient, always professional and got the job done!!! Highly recommend this location.