Your Plumber Salt Lake City

We had AC issues and Holland provided beyond wonderful service for us. Not only did he talk me through what the issue was but also gave me some tips on how to keep my systems running longer. He was very polite and great customer service. I will be asking for Holland for all my future My Buddy the Plumber services. We also enjoy the membership they offer. Such a fantastic company and service.

Please be careful with using My Buddy for Air Conditioning Maintenance. The technician Holland they sent for routine maintenance arrived with my AC unit working, then ended up breaking wires in our unit, then re-wired the system incorrectly, then asserted that the air fan was now broken, and then left us with a broken AC unit, as a new motor would not be available for one week! I was very upset, and I called a different company to inspect my AC unit. That new, very competent, technician wrote the below. "I found the air conditioner inoperable. Customer advised he has been in the heat for several days because the last tech left his equipment inoperable and left. The owner had some concerns the system had been damaged by a previous company. The owner advised the equipment was running when the previous company arrived and not when they left. I found several screws littered across the walkway. These screws were not replaced into the refrigerant panel and the side of the air conditioner. The capacitor was the wrong size, and the capacitor was not wired correctly. The refrigerant ports did not have caps. I found oil present and the liquid line schrader port leaking." The new technician from the other company fixed the many problems created by Holland from My Buddy. I will be calling My Buddy today to explain the situation, including presenting them with the bill for repairing my AC unit by the other company, given the damage that My Buddy caused to my unit. UPDATE: The manager Vance was supposed to come out to meet with me on August 15th but did not show up. I still cannot explain why the liquid line schrader port was left leaking by Holland, thus evaporating the refrigerant. UPDATE #2: after posting this review, I got a call to have Vance come out, and he showed up this time. We had a good discussion about what happened, and I ended up settling with MyBuddy covering half the cost of the repair. Although the AC unit was working with no problems prior to Holland from MyBuddy touching it, the unit is 16 years old, so I acknowledge that the unit might have been developing problems, despite being given a clear bill of health one year ago during maintenance also by MyBuddy. So, My Buddy did come out and make reparations for what happened, as the fan motor broke again a few days after the first repair by the other company and then had to be replaced, along with the other things already described. Given this, I changed my star rating from a one to three stars. We have used MyBuddy for plumbing needs in the past, with excellent, albeit very expensive, service. Given that I am not an expert in plumbing or HVAC, it is very difficult to judge whether what we paid for the plumbing repairs was over-priced or not, so I recommend getting second opinions anyway on any work needing to be performed.Service: A/C system maintenance