Zales Jewelry Outlet Ontario Mills Mall

Alma and David provided the best most comfortable non pushy customer service I’ve ever received in this industry. Both of them worked as a team and listened to my wants and concerns. Alma is very knowledgeable and doesn’t make you feel less than for asking a question. I couldn’t be more happy with the service and my purchase! Can’t wait to pick up my ring once it’s sized. Thanks again guys for the wonderful experience! I would highly recommend this location and ask for David or Alma!

Alma was an amazing lady. My wife and I walked in with our kids to clean my wife's ring and saw a ring set we both Loved. Alma helped us every step of the way to make sure we were both happy with our purchase. She was kind, knowledgeable and fun to be around. Thanks Alma for the great experience!

Excellent service I went in to buy my wife a ring it was an excellent experience they were very helpful and it's good to know I can always upgrade thank you Zales you definitely have a lifetime customer with me

I had such a great experience here. Alicia helped me make a purchase and she was so helpful and efficient. Very intuitive and took tips about what I liked as she showed me more rings. She even found some other options online and ordered them from other stores and from corporate just so I could see them in person. She was so accommodating and understanding about me needing my ring by a certain date. I was very pleased with my experience & The good deal I got on my ring. Thanks zales!

Absolutely love this store. The jewelry is beautiful and the customer service amazing. Its always a pleasure to shop at Zales. I have been shopping here for years and is my go-to place for any wedding gifts or even gifts to self on occasion.

Look elsewhere. Went in looking for a ring, came out feeling like a common criminal. Getting approved for my Wrangler was easier than applyingwith them. Feels like they're just trying to push product out. Walked out and they still went through with the application. No stars if possible.

Amazing customer service!!!! Great savings and discounts! There were so many wonderful options to choose from. Our sales lady was so nice and knowledgeable!!! Definitely recommend coming to the Ontario Mills Zales Outlet!!!!

I had the worst experience here. I don’t know if Kay is the manager or just likes to act like one. We walked into the store before 5:30pm and she immediately told the other employee to close up because they were closing in 5 minutes. She said we can look at stuff but only if we were going to take less than 5 minutes. The closed up the entrance and almost closed it on someone because she was rushing. As the employees was assisting us here comes Kay to ask if she’s almost done because they are closing in 5 minutes then interrupts our conversation to help other customers. It was terrible later I find out the stores closing time is 6.

Absolutely horrible customer service, I wouldn't even call it customer service. I received a phone call from their employee letting me know my ring arrived and was ready for pick up. Coincidently my fiancé was nearby and stopped in within 10 minutes of me receiving the phone call. They wouldn't let her pick up the ring as her name wasn't on the account which I understand to an extent. However, the Zales employee acknowledged calling me and acknowledged that the ring was ready for pick up only a $100 ring for my daughter, nothing crazy. The manager on site refused giving her the ring even though her own employee acknowledged that he had literally just called me and confirmed the number he called me on was the number that she provided. I asked to speak to the manager and she refused. After spending over $7k you would expect to be treated better and have better customer service but obviously they don't care about their customers. They're in it for the short haul just to get your money one time and not to have a customer for life.

I am so grateful for my experience there today. I went in to make a payment and the woman I usually work with wasn't there so this woman named Myra came to help me. She went above and beyond for me. I cant begin to say how thankful I am for her! The things she did would be above and beyond even for someone who was receiving the commission...but she did all that even knowing before hand she wasn't going to receive a commission. She did it because she is a selfless person. Myra, thank you for blessing my life today. I wish you all the best!!!