Zheng Laundromat

Unfriendly staff. You’re not allowed to bring your cart in. When they want to free the drying machine to other customers they attempt to get the clothes out but they don’t mind if your clothes are sweeping the floor. No apologies and whats the meaning if I wash my clothes and turns out they are dirty again?

Worst place ever. Aside from having outdated machines and barely any available to use they are extremely disrespectful. I have a disability and require a service dog to accompany me. When I went in to do my laundry with my dog wearing full service dog vest and identification card they were extremely rude to me. At one point the owner attempted to take my dogs leash out of my hand to say he's going to put her outside! This led to other customers telling him to leave me and my dog alone and that he isn't allowed to do so. Even after that he kept staring at me and rushing me along. I will file a complaint with the city about this. Dyker heights has been my neighborhood for a while now and this is not the type of business we want to support in our community.

They close earlier than stated even though the laundry staff said they would close at 9:30pm that's not true - better pick up an hour early

I been coming here for nearly a decade. I used to love in the neighborhood now I moved to Sheepshead Bay & I still bring them my clothes. They do a great job, they fold & organize your clothes, and they don't skimp on the downy! My clothes are always clean and smell really nice Emden I pick them up from here. Plus the owner is super sweet.

LOVE this place! The owners are always so nice to us when we do our.clothes here. Always so accommodating, and helpful. They keep everything clean which I love. I hate dirty grungy laundromats but this place is not dirty at all. Also I love how when you have them do your laundry they use Rubbermaid to hold your clothes together in the bag! Only problem with this place is they subcontract the dry cleaning out it takes a bit longer than it should. Great place and love the friendly owners!

They are fine as long as you have A problem. Then they are disgusting and disrespectful. They cleaned a comforter They put too much detergent or fabric softener, leaving a film and a very strong smell. I went back and nicely asked to please just re rinse. I was met with yelling in a foreign language and a dismissal of hand like a was garbage. Disgusting! Will never patronize then again. Someone else just got my business.

I had my laundry taken out to be washed with a half of a bottle of Gain softener. They washed and delivered my laundry expediently, however when I opened my laundry bags my softener bottle wasn't returned. I called this establishment back and asked if they forgot to return my softener bottle. The worker/manager informed me that they used it all - that there was only a little bit left This was false - there was a half of a bottle left and they must have used it all because when I opened the bags of laundry my girlfriend and I got smacked in the face with an overwhelming amount of fragrance where we thought we were going to pass out. We called to speak to the owner to see if they'd refund us our money and he replied with saying "Do you want your clothes to smell dirty?" Very uncalled for. Terrible customer service. DO NOT USE THIS LAUNDROMAT OR ENTER AT YOUR OWN RISK!

The owner is terrible and they don''t want to communicate and not even try. If you have a problem, he will just speak his own language. Once you see how he treats his customer's laundry, you will never use this place again. Very irrational owner...

Worst customer service. The owner and his daughter was the meanest... I rather walk few more blocks to have kind people.

bad laundry, bad staff, disrespect for clients