Zia Graphics Embroidery & Screen Printing

I have been using this place for years because their prices are low. You get what you pay for, though. I placed a big order for t-shirts for my students' music show. They messed up one of the shirts during the printing process. Instead of calling me to ask if I would like the same size in a different color, the same shirt in a similar size, or any replacement, they simply did not print it. They called to say the order was done, my design was off the printer, and there was not going to be a shirt for that child. They somehow thought it would make up for it by making me 3 ladies v-neck in a large and an XL adult shirt the missing shirt was a kids' xs!. The salesperson who called me said this is a regular problem. Now I have a kid who doesn't have a shirt. They won't reprint. I was offered nothing else similar. I had to be the one to tell that child they don't get a shirt, which is about as fun as it sounds. They will be missing out on thousands of dollars from me each year because I will be taking my business elsewhere.

Zia is great! We came to them at the near last minute with a shirt order for the high school marching band, and they delivered a top-notch quality product in record time. Lucy is a pleasure to work with; their art department expertly cleaned up the student-designed logo we submitted. They were flexible with changes in product quantity and finding weird sizes. I am super happy with our Zia experience!

Exemplary service exhibited here - I placed an order for two t-shirts and a hoodie. I called to check on the order after about a month. It was ok, because I wasn't in a huge hurry for the items, but just inquiring how much longer it would be. I spoke to Debbie, who was attentive and very helpful with an explanation. The fault was not on them, but they wanted to do all they could to expedite my order. I got a tracking number after our call, updates on when the items would arrive. Yesterday, my package had arrived. It had been just shy of a month, but I opened it excited of course! and the first thing I see is a letter, typed out, to offer apologies and to let me know they were genuine in their efforts to make this right. You don't see customer service like this everyday folks - they certainly exceeded the order I was expecting, and threw in the MOST beautiful blanket as an additional thank you for the long wait. I was touched. Thank you to the good hearted employees of Zia Graphics. Kind hearts and good intentions say a lot in the world today, and you made me smile at your honest approach of an apology. I will not forget this simple kindness.

Zia Graphics is awesome. I love all my new business attire. Lucy is a pleasure to deal with. Thank you Zia Graphics. You have more than earned a repeat customer.

If you're looking to get completely screwed, definitely come here. We placed an order for reversible jerseys for a youth basketball team and clearly stated, multiple times, we need numbers on the inside and outside the only reason for buying reversible jerseys. It took over two weeks for the most basic type of jersey they sell. When we arrived to pick up the jerseys, there was absolutely nothing on the inside, just a plain white jersey. When the manager was confronted, he said it was not their mistake and that we must have only ordered numbers on one side. This all happened the day before a tournament out of state so these boys are going to have to hope they don't have to wear white jerseys, because they have no numbers or logo on them. Zia Graphics is the place to go to waste time, money, and energy. I wouldn't recommend this place to my worst enemy.

I had a rush two day special order for one item. The embroiderer nearest my house left town for a week. I checked with Zia Graphics because they are open on Saturdays. Kelli helped me. She was able to confirm with the embroidery department that my order could be completed in my time limit and thankfully they could do it. My order came out beautifully with exactly the colors I ordered. I was able to collect my order on time exactly when it was promised. Those who are disappointed by colors or style should request a mock up first. Kelli and Zia Graphics did wonderful work creating something beautiful for my rush order. I highly recommend Zia Graphics and I will use their service again next time I need embroidery work done. Thank you so much!!

I took five new polo shirts to have it embroidered. I was told embroidery was not available for customers bringing in their own shirts.

This place is amazing. The staff is very courteous friendly and helpful. The shirts my friends and I bought were better than our expectations, they truly did an amazing job. Their prices are very reasonable and they definitely get their products out in a timely manner. Thank you again Christina, you did an amazing job. I recommend this place to anyone and everyone.

I ordered a $60 sweatshirt at AAU nationals, and was told that it was out of stock and would be shipped to my house within 10 business days. I then went on a 3 week trip and returned to find that my sweatshirt had not yet arrived. So I called them, and they ensured me that they would call back later that day with what was going on. I waited that day, and then the next, and there was no call. So I called again to find out that my questions hadn't been processed and they needed to repeat the process. Needless to say, I haven't received a call back yet. Awful customer service and waste of $60!!

To many people in side not enough seating and there were to many dirty tables when I got there had to ask the wait staggered to clean the table so I could sit down