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A American Van Lines

  1. Lauderhill
  2. Lauderhill Storage

Reviews, get directions and information for A American Van Lines

A American Van Lines
"American Van Lines is the moving company to trust for your local or long distance move. As a family owned and operated moving company, we strive to convey our personal values through the respect and high service standards we give to our customers. Whether you are moving across the block or across the country, our cost-effective moving and storage options can make your entire relocation process as effortless as possible."
Address: 3698 NW 15th St, Lauderhill 33311
Phone: (954) 792-0228
State: FL
City: Lauderhill
Street Number: 3698 NW 15th St
Zip Code: 33311-4133
categories: home mover


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Reviews
AVL started out with a detailed and great quote but ended up giving terrible service and charging me 1 1/2 times more than their quote. They couldn't tell me which day the moving truck would arrive until less than 24 hrs before it did arrive. Then they told me a date for delivery and then were 2 weeks off from the actual date. When they called on a Fri to tell me my stuff would arrive Sun they gave me 6 hrs to pre-pay the $10,000 the balance of the new quote. I was not at home and didn't have the access I needed to funds so had to stress and scramble for a company that hadn't even bothered to give me a reasonable estimate of times and cost. I will NEVER use this company again and I'm urging friends who are moving to stay clear. Moving is stressful enough without dealing with a disorganized and overpriced moving company. Update 6 mos later, this is the Rest of the Story They: *Lost ALL the hardware for ALL my furniture so nothing could be put together on arrival. Took 3 mos before they agreed to pay a handyman. *Charged me over $200 to move a washer/dryer which they didn’t move. I couldn’t prove it wasn’t moved so I had to pay *They packed my piano standing on its end, warping the front panel *TWICE, the loading ramp dropped to the ground with a full hand truck of my boxes, spilling them from a height of 4ft. And beware, they pay $0.60/lb for damaged goods so no matter the value of the contents of those boxes, they reimburse by the pound. *To get reimbursed is so complicated it’s not worth doing at $0.60, which is I’m sure their aim *And finally, it’s VERY hard to contact this company. They have circular phone prompts - press 1 for a dept, press 1 again to speak to someone, takes you back to press 1 for a dept. Live phone answers are rarely available and if they are there’s a queue of 20-50 mins. It’s always some other dept’s responsibility. No one returns messages. Transfers are dropped and you have to start over in the queue. They say they’ll get back to you but don’t. When you get a live person who says they’ll take care of a problem it can be weeks until you hear back and then only if you call them and wait in the queue. One positive: they delivered my stuff within their 3 wk delivery window. I would rent a UHAUL and move myself rather that ever use this company again. FURTHER UPDATE: Within a day of posting my UPDATE, a spokesman from AVL called me and after some back and forth we agreed on a settlement. I am now updating my 1 Star to a 3 Star review. There is apparently at least one dept at AVL that cares about the company's reputation and I give them credit for that.
We had the greatest driving team in the business handling our furniture. John Rhea and Brandon Dixon. Not only do they work well together, but they worked hard to see that our belongings were well protected and handled with care, and handled in a quick, professional manner. True Professionals. I would recommend them to anyone for any move. If I ever move again, I want them.
I have moved many times and this was the best moving crew of all of them. Jesus and his crew were excellent. They arrived on time and worked hard and efficiently. In addition, they were all very friendly and professional. I am very happy and thankful that I was matched up with Jesus and his team. They are the best. Thanks again for all your help. It was greatly appreciated.
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