AAA Madison W

Worse roadside assistance I've ever had. Customer service would not let me cancel account and give short bullet point on why I needed to cancel and what could have avoided it. I called 5 times and the service got more unprofessional each time and they put me on hold for an hour before disconnecting call. 1. Data sharing system between AAA and driver's. 2. Ability to update or change towing company of customers who get forgotten or left stranded 3. Ability for customers to hand a view of what's going on is huge. You have zero view or info 4. Cancelling towing companies that create problems like greenslade. Which would have kept me as a customer today. 5. Being more careful hiring operators that will not make mistakes similar to not sending my information to the towing company.

I've been a long-time AAA'er and thought I'd leave a positive review. First off - common sense. I'm reading complaints that it took from 85 minutes to 3 hours to get a tow. Do you know what a 5 mile tow costs in most cities? Minimum $200 -$300. Your annual AAA membership less than $100 and is good for 3 tows annually. If you want Insta-tow - go and pay for it. Your wait depends on many factors. Triple A contracts with many vendors for towing. Some close up at 10 pm and are the only service in a 200 mile radius. If its the first snow of the year and ice storm, then many are in the ditch - you have to wait your turn. News flash!!! No tow truck is sitting and waiting for you to need help. They are busy. If you are driving out of state and break down, Triple A can be a lifesaver.

I found out there is only 1 garage in Dane Cty affiliated with AAA. We called to get our van jumped in our garage, about 5 pm. He said he could maybe get to us by 3 am. Have been a member of AAA since 1976 & even worked for them for several months. But decided that since we hardly ever use it our main car is an EV to drop our membership.

This is not my first time that I’ve experienced a terrible service with them. They’ve never been promising with their timing, especially when we requested for a tow when we absolutely cannot start the vehicle. Often when we called them. They said up to 85 minutes then nothing. Called them again, saying another 1-2 hours. Nothing again. Especially when we’re so close by to the big city and they have plenty of tow services around. So we ended up calling a different towing company that is not through AAA. They respond immediately and came in within 10-15 minutes. Don’t think I’ll ever use their service anymore, not after when they’re not promising with time with ZERO communication.

If this is where Edward grennan and Michael helmsing work they need to be fired immediately. They have been blatantly unprofessional and lied to un multiple times about our claim.

My family has had to use our AAA membership 3 times in the last few weeks. We have been members for well over 20 years. All of us have had issues with extremely slow response time. My daughter-in-law was stranded with a broken-down vehicle on the side of the road in Milwaukee County over 3 hours waiting for a tow, my husband was broken down in Walworth County and waited over 5 hours for a tow and my son waited for a tow in Milwaukee County over 3 hours and no tow truck ever came. If AAA doesn't have enough tow services signed with them, they need to get more and probably pay them better. I have never had to wait this long for a AAA tow or service in all the years we have been members.

As for service calls I have made 3-4 calls in last 2 years. All calls in town Madison, WI . Every time it was efficient. Yes, in general it takes about 45min, 1, 1.5 hrs.To expect faster than that is unfair. EVERY TIME, they give an idea of approx time, then they call when they are nearby, and then they handle the situation. Twice it was dead battery, once a flat tire and once a tow in town. I would give 4-5 stars for each time. Local office Very informative and courteous on the phone and in person. Their maps are great to have in the car.

My 69 year old sister had to sleep in her car overnight in a 7-11 parking lot. AAA said they couldn’t do anything for her until the morning. Tow truck didn’t show until 9:30 the next morning.

I used the text to online chat and described that I needed a jump start and possibly a tow. The technician started my car and at that point, I determined it was not safe to drive that day. AAA said it was not AAA policy to cover tows for a car that called for a start if that car started. I was given the option to pay for the tow or drive it myself. That was why I gave three stars. The technician was wonderful and made my poor situation tolerable with technical knowledge, a can-do attitude, and a quick arrival on request.