AAA Western and Central New York

Reviews, get directions and information for AAA Western and Central New York

About

Car repair and maintenance for members & non-members. For membership, travel & insurance services, please visit AAA Ken-Ton, 1737 Sheridan Drive.

Description

AAA Western and Central New York is an affiliate of AAA and services members throughout Allegany, Cattaraugus, Cayuga, Chautauqua, Cortland, Erie, Genesee, Jefferson, Lewis, Livingston, Madison, Monroe, Niagara, Oneida, Onondaga, Ontario, Oswego, Schuyler, Seneca, Steuben, St. Lawrence, Tompkins, Wayne, Wyoming and Yates counties in New York state. If you live in another area, please visit AAA.com to find the AAA Club that services you.

"We are an iconic American organization that’s been around since before you can remember. Always here, always available, always serving our members’ needs. And doing so with a confident, friendly helpfulness that’s become as trusted as our services themselves.Whether you’re insuring your family, on a trip to work or across the country, planning the vacation of a lifetime, or even taking a driver safety class, we’re right by your side, 24/7, with expert advice for what you’re planning for – and even situations you’re not.We’re here to provide peace of mind, make lives easier, and keep our communities safe. We are AAA Western and Central New York. Anywhere. Anytime. Always."

Address: 2131 Eggert Rd, Amherst (New York) 14226

Phone: (716) 362-0562

Website

State: NY

City: Amherst

Street Number: 2131 Eggert Rd

Zip Code: 14226

categories: automotive repair shop

Opening Hours

Monday: 07:00 - 18:00
Tuesday: 07:00 - 18:00
Wednesday: 07:00 - 18:00
Thursday: 07:00 - 18:00
Friday: 07:00 - 18:00
Saturday: 08:00 - 17:00

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Reviews

We continue to be very impressed by the exceptional level of travel services we receive at the AAA. We have worked with Cheryl S. for our last several vacations. She is very professional and anticipates all our questions and concerns. We recommend  them highly!

The absolute worst experience ever with a travel agency. Needed information fairly fast but was told they couldn't meet for over a week. When we arrived at our appointment, 9 days later, we were told that the agent we were set to meet with had to leave unexpectedly several hours earlier. They said they didn't call to let us know because they didn't know she had an appointment with us. Then proceeded to tell us that the agent called out day before contradictory to original story. Not a single attempt to resolve on site, no offer to meet with a different agent and a very lame apology. Don't waste your time here.

We always ask for Cheryl Smith . We are happy we found her Profesional, friendly , accommodating  and patient , always have time for you , she really knows what you want on a trip and build it accordingly We been very happy how our vacations have turn out

My FIRST time and my LAST time going through a travel agent. Not only was our travel agent unhelpful, but unresponsive as well. We called our agent every other day for two weeks straight to try and pay for our honeymoon, with no response, until ONE day before our due date. Which is enough to make any bride swear. Anything she did….we were better off doing in our own. I will never use AAA again, other than roadside assistance.

Took a safe driver course. Terrific engaging, interesting instructor. Nice facility.

I have been a member since 2004. Never regretted it. Just needed an international driver license   I got it within minutes and that includes having my picture taken too.

We had a great experience with Brea Carpenter. She 1st helped us the a trip tic and today helped us with a hotel for our road trip to Florida. She was very nice knowledgeable and sweet. She got us all set with everything and made this process painless. I would recommend her to anyone making plans to travel. I hope to work with her in the future. Thank you Brena!!! Your the best!!

Got an international license no problem.  Finding the place was not so simple

Extremely disappointed in the service I received.  When my policy for both my auto and homeowners was up for renewal, I emailed Carrie in which I didn't get a response.  I then tried calling in which I left a message on her voice mail.  It was quite some time before I finally got a response.  I explained how my rates went up by $200 on my vehicle and since I had no claims, I was in shock with such a huge jump.  Carrie said she would check into rates with other companies.  Once again, I didn't hear from her right away so I did some checking myself and found a better rate.  I emailed Carrie asking for just a homeowners quote in which she didn't get back to me in a timely fashion.  I ended up calling on the phone again and leaving a message.  I finally heard back in which she had some prices but they were quite a bit more than what I had been paying.  She then told me she had another place to check and would send me all the information in an email that evening.  When I checked my email in the morning, nothing!  Never heard another word from her.  Fortunately, I was able to find another agent that was willing to go out of her way to help me.  Although her price was a little higher than what Carrie had given me, the customer service was fantastic.  Due to the horrible customer service, I'm sure when my snowmobile insurance comes due, I'll be getting saying goodbye to AAA.  I'm extremely disappointed  since she did such a great job for me last year.  I'm actually quite annoyed with her customer service this time.  I shouldn't have to make several phone calls and send several emails trying to get things taken care of.

Penny was the best! We look forward to working with her again.

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