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Abelson, Tom, Md - Solon Family Health Center

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Reviews, get directions and information for Abelson, Tom, Md - Solon Family Health Center

Abelson, Tom, Md - Solon Family Health Center
"Cleveland Clinic is one of the largest and most respected hospitals in the country. Our mission is to provide better care of the sick, investigation into their problems, and further education of those who serve. Learn more about our leadership, vision, values and model of healthcare. Every life deserves world class care. Call or visit our website for appointment information."
Address: 29800 Bainbridge Rd, Solon (Ohio) 44139
Phone: (440) 519-6800
State: OH
City: Solon
Street Number: 29800 Bainbridge Rd
Zip Code: 44139
categories: doctor


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Reviews
I have been in the CC system from Cleveland, to Florida and now back to Cleveland. I had an excellent Dr in Florida and back to Cleveland, an extraordinary Dr. Though he is a fairly young Dr. R. Stein he has old school values in caring for his patient, me. I have an excellent dialog with him, meaning I can talk to him and he listens. Also, he actually calls me with my test results and explains the results and a plan moving forward. Doc has even taken the time to request to speak with the Pharmacist with a question. I think either I lucked up with Dr. Stein or he is just a good doctor who takes his career very serious when it comes to caring for his patients. I have had the opposite and I have identified them in public reviews/surveys. So, when it comes to care, and a relationship with my healthcare provider, I'm stating with this doctor who is part of the CC Network. When it comes to customer service and the staff getting me to Dr. Stein, it is not his fault. Training perhaps could be the issue. Perhaps CC can do better.
I have called the phone number listed for this practice 2 times. Both times I spoke to an operator. I have orders from a Radiologist to have a biospy which must be performed by a specialist. All I would like to know is if I am able to achieve having the biopsy during the first appointment or if I will need to schedule an additional appt if the decision to have a biopsy is confirmed by this specialist. I am a person, I have responsibilities and I am held accountable for my time. I can't get a solid answer from this office to determine how much of my time they will need in order to perform what should be a routine appt. Instead, I have an operator telling me that I can't talk with anyone at the office she cannot tell me if they even have the equipment on location to perform a biopsy or if the doctor is going to have to order this procedure to be performed elsewhere. It is completely unacceptable to have patients scheduling multiple appointments to get results, when a little planning ahead could easily be managed. With the lack of upfront communication, there is no evidence to support that this practice has any level of professionalism or courteousy for their patients. I am seeking help elsewhere and would advise anyone else to do the same. If I can't get a simple question answered to determine how much of my time will need to be alloted for an appt, I should not expect the in person care to be anything but disappointing.
Pretty good experiences for many years except that a care worker on the first floor decided to yell at me today because I was trying to use the Patient Only restroom when she decided SHE was going to use it. Had dollar bills pinned to her hospital scrubs. How ghetto with a capital G
Shout out to Jeannace! Got my blood on the first stick! All the girls in that lab are awesome and are working their tails off to process everyone as quickly as possible. If you don’t have an appointment, there may be a bit of a wait, be patient & be nice!
Never a good experience here first time I came for phlebotomy with my autistic 9 year old. He was afraid to get his blood drawn and the tech was very rude and said I’m not drawing his blood because he kept moving. I left out in tears I called the manager who was rude as well. Now I’m here today been waiting 2 hours for a ultrasound. No one has came out and said anything. I just heard the receptionist say hey did you call this patient yet, referring to me and the tech rudely said no we only have 1 room. I’ll never come to this place again.
I always give 5 stars until now. Be careful, I waited 30 minutes and I was on time only to be taken back to the infusion center and find no patients except me and 2 nurses. This is not good folks. That was my monthly infusion in August. I might shift back to main campus. These nurses are not efficient. I know because I am a RN still working more than 50 years. Poor service speaks volumes.
Easy, free parking. Right off the highway. Staff is helpful. My doctor is great! All good here!
Always beyond slow and expect to wait 45+ even when checking in with a 5 minute wait. I gave this 2 stars because it’s conveniently located. Work on making your waitlist a bit more accurate. I get that emergencies come up, but it’s getting ridiculous.
The staff here are pretty much all great! The reason I'm giving a 1 star review is because the phone system is absolutely ridiculous. You will spend 45+ minutes waiting to talk to the pediatricians office for a question. The on-call staff are unhelpful, and you'll wait another 30+ minutes waiting to talk to the on call nurse, which is especially stressful when you have a sick little one. Going to have to find a new OB and pediatrician who can actually answer the phone, and handle those urgent-but-not-emergency calls.
Imposters where physician assistant pretends to be the orthopedic surgeon, phone runaround, unskilled nurses, on call doctor never called back, the orthopedic surgeon’s inability to read x-rays, zero response from ombudsman or patient experience office despite multiple follow ups from me, the patient! Here’s my email I wrote to CEO:I filled out your survey from the Cleveland Clinic Office of the Patient Experience and also went to the CC website to read about the Patient Experience office.I thought that that office was actually interested in my experience so I cannot understand why I have not received ANY communication from them!I fractured my my toe sept 25 and went to the Orho express care in Solon. I don’t understand how Cleveland Clinic, touted as being “the best” could fail in so many fronts:1. Sept 30 I left a very detailed voicemail at the Patient Experience Office. Did you not get this? If not why? what is the purpose of having a phone number with a recording asking the patient to tell you about their experience and no one has the vm? Now I, as the patient, have to spend my Fri nite instead of with my family and after a full day of work, writing to you. Why?Why did it take me to remind and chase the ombudsman’s office to contact me?why did I have to call 3 different phone numbers to have 3 different conversations with phone operators just to be transferred to the ortho clinic that serviced me? I actually never got transferred. After an hour I just plain gave up. What is the direct number to the ortho clinic i went to where someone actually picks up the phone?why when I called the 2 nurses on call: 1 told me to buddy tape my broken toe to the wrong toe? 1 told me that I needed to make an appointment with the doctor to answer my question about getting an identical shoe to the one given to me so my hips would not be lopsided when I walked? You don’t need a doctor appointment to answer this question. At my first visit: why did the PA not correct me when I addressed him as doctor when he is a PA? Why did the nurse refer to him as “doctor”? Does Cleveland clinic allow pretenders to mislead the public with credentials  that are not true? Why did the PA ONLY give me a prescription for Naxoprene and say “ice is best”, and buddy tape to the other toe, not the one the nurse on call advised” as the ONLY directions for care? He said nothing about Epsom salts, how often to ice, anything about elevation, and zero about how to buddy tape! My toe was actually buddy taped incorrectly- it was skin to skin and he saw that. I learned all the rest from doing internet searches! Why when I called to talk to a doctor on call, I was told by the 3rd operator because the second operator told me to call a number that was a “secret number” that she would get a doctor on call to call me and if I did not hear back to call back”.  Guess what? NO ONE ever called me back so much for “doctor ON CALL”. Why ?On my second visit, when I asked the Dr to show me where on my toe my break was, she touched my skin on a point higher than what my actual x ray showed. Why?I filled out a survey that Cleveland Clinic gave me. Did you get it?I expect more from Cleveland Clinic. My overall patient experience was disappointing. I shudder to think how it would have been for a patient  if something more serious. The service I should have received should have been a very simple exercise for you. My case is not that complex.I look forward to 9 separate thorough responses to each of my  questions.
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