So as I called 911 yesterday morning @5am I was transferred to 4 different ppl before I actually talked to a dispatcher. Once I gave them my address they said they will be sending out an ambulance well what they failed to say was if the person is not bleeding out there will be no ambulance available. So as the City Nederland showed up an accessed the situation and said yes he needs an ambulance our technician called for one. Once asked over the walkie they plainly said no,negative there is not one in route. She looked upset & looked at me. She asked once again 5 mins later to verify if there was one finally available, there response was NO YHERE IS NOT ONE AVAILABLE FOR THE NEDERLAND AREA both the technician and myself both looked like . She was calm and never got out of character but by her expression and body language she was pissed! She said unless you want to wait for an ambulance which apparently it may be some hours you can transport him yourself, which I did. This is just down right ridiculous for real! Crazy thing is after being at the hospital it seemed everyone was at the hospital by ambulance and every person on the stretchers were not bleeding out, no neck braces or bandages. One young lady on a stretcher was cutting up and laughing with the ER staff and on Instagram at the same time. All I know is unless any of are bleeding out there is no use in calling for an ambulance service from them. I'll drive my family or myself before I call them again PERIOD! The technicians are good just not the actual company.
Worst Ambulance Company around. They got a contract with the city and ran off competitors but cannot serve the area, Patients are made to wait up to 5 hours for pickup, and when called for emergencies will tell you they have no Ambulances available to call 911. Their contract with the city needs to be cancelled so we can have some quality companies return to the area. One Star only because zero stars is not an option.
Acadian was excellent in transferring my husband from the hospital to rehab on Thanksgiving day. The employees Olivia and Kenny were very kind, courteous, and helpful. They represent Acadian very well and we had an excellent experience! Thank- you again Olivia and Kenny!!
I am very disappointed with Acadian as had such good things about them. My husband is currently a nursing home resident in Silsbee, TX. He is a dialysis patient and has serious health issues. Twice this week he wasn’t picked up at scheduled times and was late for his appointments, two of these being for dialysis. The first time he was so late for dialysis that he was refused treatment. Today he was picked up 45 minutes late. The nursing home called the dialysis center to let them know he was on his way but would be late again. I am worried because he has doctor appointments next week, if he is late he won’t be seen! This is totally unacceptable! I could understand if they were using ambulances and an emergency came up, but they are not; they are using a wheelchair accessible transport! Acadian, you need employees that know how to schedule pickups! Appointments are made days ahead of time, keep your schedules!!!!
I've been employed by Acadian since 2006 they are a very well structured family oriented employee involved service I enjoy working for them and with them I highly recommend employment here
I was fired when I was on work compensation because of work related injury within 1 week.
I never want to use these people are so freaking rude...
Company that services a majority of south east texas.
