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Reviews, get directions and information for Ace Hardware Hoffman Estates, Illinois

Ace Hardware Hoffman Estates, Illinois

About

Ace is the place with the helpful hardware folks!



"As your local Ace Hardware, we are one of 5,000+ Ace stores locally owned and operated across the globe. But we are not just about numbers. We are about helping neighbors, because each one of our stores is a part of your community. We are all committed to being "the Helpful Place" by offering our customers personal service, quality products and a convenient shopping experience from the local experts who know you best. As the helpful hardware folks in your neighborhood, we promise that helping you is the most important thing we have to do today."
Address: 675 Golf Rd, Hoffman Estates 60169
Phone: (847) 744-6118
State: IL
City: Hoffman Estates
Street Number: 675 Golf Rd
Zip Code: 60169
categories: hardware store


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Reviews
This use to be a place that I’d stop at because I like to support small business’ as much as possible, and as a contractor, this is a great way for me to do that. I walked in today and absolutely everything is under lock and key. It now takes 10 minutes to get someone to help unlock the rack device. I’m not talking power tools, Im saying absolutely everything is under lock and key. It’s like stepping into San Fransisco current day.. I live in this community, and I can honestly say that if this ace is being robbed 24/7 then maybe they need to collaborate with the local Hoffman estates police department, instead of modeling their store model like those seen in California, as such treating everyone who walks in like a criminal instantly. This is Hoffman estates, a great community, and I refuse to support a business like that, which views our community as though it’s apart of Chicagos crime ridden neighborhoods on the west side.
Save yourself some time and money and don't shop here. The "help" is rude, disrespectful and condescending. Completely unlike other Ace stores I've been to. No one could figure out how to cut a piece of glass. I had two 5 dollar reward coupons, one for birthday and one for spending money. The "manager" flat out refused to allow me to use them both. Nowhere in the fine print did it say only one reward per transaction. That combined with pretty much downright disrespecting my wife...never shopping here again. A store that would rather save the $5 from being discounted over losing a customer for life is probably better left alone.
I usually never leave reviews but absolutely feel the need after my most recent experience at this specific store. The one star comes from a combined experience of two visits. First visit, I went in to drop off a window for screen repair. I enter the store and a woman at the front tells me to go the back of the store. So I drop off the screen with a guy and he tells me I pay before I leave after handing me a stub with window number. He says he will call me in 2-3days once it’s done. I pay and the women collects the stub I leave the store. Second visit: About a week later, I return to the store btw never received a call to see if my window is done. I enter and go to the back and the same guy who I dropped off the window screen with is there and hands me my screen. As I am about to leave the store, he says I need to pay for the screen. I said I paid when I dropped off the screen as you had told me to. He says no…and looks super confused and says he will get someone at the front. I come to the front and is met by a man seems like owner or manager. I explain the situation and I am met with this loud and obnoxious attitude and basically accusing me of not paying for the screen. The screen repair was $30 not $300 who would attempt to not pay this scant amount of pocket money? He constantly raised his voice and was just beyond rude while asking for what day I was last here and explaining why and how this is not how things are done. To make long story short, we found the woman who worked the cashier at the time of my first visit and she confirmed remembering me and paying for the window screen repair. Ridiculing a customer before you even get all your facts straight and failing to properly train your employees the fundamental basics of customer service. Seeing how the owner/manager handled and reacted to this situation just shows how subpar customer service has to be at this store. I would never recommend this store. Please go to another Ace and save yourself the time and hassle.
Store can sometimes be a mess. There is some good people who work here but there are some who just don't wanna be there. When I needed help I came here for sink parts and their manager assisted and was honest with me.
I have always received some amazing help here. I'm grateful to the staff here.
One of the clerks told me where I could find a part after searching for this and not finding it I found the clerk again and said it wasn't there he came and looked and he couldn't find it and said I guess I have to order some and then left saying sorry. not much help there.
I was so pleased doing business at ace specialty cashier she was so helpful and kind and professional I recommend she should be store manager because of her I will do purchases from ace
Horrible customer service! The staff is very rude and unprofessional. They really deserve zero stars.
Very nice Ace Hardware. Staff was very helpful and friendly in assisting me to find the items needed for my visit. Will definitely shop there again.
Special thanks to Mr. Eric and of course all the associates at this location seems to have the drive and passion to help and serve . Wow! My shopping was done in a breeze because Mr. Eric an associate here was able to direct me to the actual resources I needed to have my project done. I gladly replaced my options to his directions .Not only did he volunteer to ask me what I need, he accompanied me to each aisle that has sufficient options to satisfy my project needs .
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