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Reviews, get directions and information for Ace Hardware

Ace Hardware
"As your local Ace Hardware, we are one of 5,000+ Ace stores locally owned and operated across the globe. But we are not just about numbers. We are about helping neighbors, because each one of our stores is a part of your community. We are all committed to being "the Helpful Place" by offering our customers personal service, quality products and a convenient shopping experience from the local experts who know you best. As the helpful hardware folks in your neighborhood, we promise that helping you is the most important thing we have to do today."
Address: 17442 Yakima Dr, Lockport, Illinois 60441
Phone: (815) 836-7771
State: IL
City: Lockport
Street Number: 17442 Yakima Dr
Zip Code: 60441-8833
categories: hardware store


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Reviews
Needed a simple pipe fitting which they were out of it is terrible lockport only has one store to get hardware stuff like this.
Go to Home-depot or Menards instead, website actually shows what they have in stock. Waited to buy saw blade so I could use their 50% off coupon to celebrate new ownership. Bait and switch seems like the business plan to generate foot traffic. Found the exact blade in the store but ace product number one digit off so coupon not honored. If you have to go to Ace, go to Will Cook, at least they are honest.
Always has what you need. Everyone employed there treats customers well and with respect. Couldn't ask for a better local hardware store!
Very helpful staff
Just got a Toro snow blower battery powered from this store on 12/21/22. I tried running it today 12/24/22after the storm calmed down to remove snow from my driveway and sidewalk. The machine just does not start!!! I called Ace online support and they told to take the machine to the store. When I got there, they told me that they're not liable for any machinery that gets sold and leaves their store!!!! Are you kidding me??? I haven't even used the thing and it just won't start. I expect some sense of ownership for customers' problems and issues. This is totally unacceptable and I am seriously not going to buy any major purchases like this from Ace moving forward. UPDATE: After a lot of emails and phone calls with Ace support and 2 visits to this store, I was finally able to return the snow blower after Ace support called the store to explain things which could've been done much efficiently in the first place when I came in to return it the first time!!!
Not up to typical Ace standards, even after new management took over a while back. I've found they always seem to be out of the specific size, type, brand, etc. of whatever I'm trying to buy, and are just poorly stocked in general.
Best customer service I have had in years! I broke my car key in half and 2 gentleman Eric and Matt took the time to make a new key from my broken one and even went as far as helping getting my car started cause I could not afford a new key with a chip so they made a basic key and helped me start my car with the basic key. These two took time and helped me out greatly, most places would have given up after 1 or 2 trys but these two helped until my problem was solved. These gentleman are amazing people and deserve a shout out!
They're local, small, and easy on the legs. You don't have to walk a mile in a huge store to buy a bolt or a nail. That being said....they have a limited inventory and about 25% of the time, I have to go to a big box store after all. So....4 stars. Edit: 4/14/23 Always helpful, always friendly. Most of the time when I ask for advice, I feel like they answer competently. In other words... They're not guessing. 4.5 stars!
The staff is so friendly and helpful!!! Convenient store to run into, much better than any Menards or Home Depot!! Also learned that they also recycle and accept items from their customers!
Stated it opens at 7:30 am...Used to open at 6am. It's 7:35 am right now and the doors are still locked with the lights off. The opening times have been scraped off the door. Kind of messy, way to go Ace.
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