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Reviews, get directions and information for Ace Hardware

Ace Hardware
"As your local Ace Hardware, we are one of 5,000+ Ace stores locally owned and operated across the globe. But we are not just about numbers. We are about helping neighbors, because each one of our stores is a part of your community. We are all committed to being "the Helpful Place" by offering our customers personal service, quality products and a convenient shopping experience from the local experts who know you best. As the helpful hardware folks in your neighborhood, we promise that helping you is the most important thing we have to do today."
Address: 3450 Robinhood Rd, Winston-Salem 27106
Phone: (336) 768-3886
State: NC
City: Winston-Salem
Street Number: 3450 Robinhood Rd
Zip Code: 27106-4702
categories: hardware store


Opening Hours

Monday: 08:00 - 18:00
Tuesday: 08:00 - 18:00
Wednesday: 08:00 - 18:00
Thursday: 08:00 - 18:00
Friday: 08:00 - 18:00
Saturday: 08:00 - 17:00
Sunday: 01:00 - 17:00

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Reviews
Rude worker. I have had family work for this store and so I was really surprised at the lack of quality in customer care. I approached a couple of workers looking for some help and asked, how are you? The worker just looked at me irritated and it became awkward that she just stood there and looked at me, annoyed. Her coworker next to her more so helped me and gave me advice and I didn’t quite know the size of the screw I was looking for- which was my fault for being unprepared. But once I responded with I’m not sure she looked at me like I was dumb. It was frustrating and embarrassing that she could respond that way. I understand that these times are hectic with the holidays and she may have had a tough workday, but as someone who also works in customer service, I am disappointed in her reaction.
Ace always has the most knowledgeable staff if I have questions. The employees are courteous and helpful, the store is clean and well organized and I always find not only what I need but also fun and interesting locally crafted items.
A big, big shout out to the guys at True value on Robinhood Road! I needed a replacement key made for an 03 Camry, after a little adjustment it worked. One gentleman even went out in the rain to check it with me. CUSTOMER SERVICE! YOU BETCHA! THANKS AGAIN! Tim Cox
Decent place to get the essentials. Please do not buy Stihl products here, they are 20% higher than other local dealers.
The staff here is very helpful. It's a refreshing change from the bigger stores. Their lawn products seem to be more geared towards Winston-Salem rather than generic. Hardware is well stocked. The checkout is quick.
We found everything we went out for for our project. We shopped locally and supported folks that live and serve in our community. Fast n easy checkout and coupon was digital... Great Store A little carpet in the kitchen
Great store with lower prices than big box stores. Customer service is great
Went there to get a chainsaw and leaf blower. Walked in and was met with friendly service. Jesse was very knowledgeable about the products and explained the different saws. He then got all of our warranty information setup online right before we purchased. Little things like that make a big difference. I feel I will bring my business to this location because of the positive experience I had.
Good, reliable company that stands behind its products. I am an Ace Rewards member and shop there regularly. Nice people and a much improved selection since their expansion.
Came 20mins out my way because I was told over the phone, they had the part I needed. The lady keep cutting me off & asked on ear piece who talked to a lady about a gasket. They didn't have a toliet gasket with wings. I don't appreciate the wasted trip. She also stated that was all the gaskets in front of me. But upon walking to end of that aisle there where more in a sliding case. I went to tell her there where more then she asked me to show her. Which I did.
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