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Reviews, get directions and information for Ace Hardware

Ace Hardware
"As your local Ace Hardware, we are one of 5,000+ Ace stores locally owned and operated across the globe. But we are not just about numbers. We are about helping neighbors, because each one of our stores is a part of your community. We are all committed to being "the Helpful Place" by offering our customers personal service, quality products and a convenient shopping experience from the local experts who know you best. As the helpful hardware folks in your neighborhood, we promise that helping you is the most important thing we have to do today."
Address: 2500 Fairmont Ave, Fairmont (Virginie-Occidentale) 26554
Phone: (304) 366-2181
State: WV
City: Fairmont
Street Number: 2500 Fairmont Ave
Zip Code: 26554
categories: hardware store



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Reviews
This is the best Ace hardware store. Staff is knowledgeable and always available to help you. The selection is by far the best around everything from animal feed to grilling needs. The management is top notch if you have a issue its handled with professionalism. This is the only place ill go for livestock needs to simple home repairs. Definitely a better store than it use to be the new management was clearly what this place needed.
Stopped in this store today not for anything in particular, just browsing and every employee we past greeted us and asked if we needed help finding anything. Even when leaving without making a purchase, they acknowledged us and told us to have a great weekend. Super friendly staff! Will definitely go back!
Really despised this Ace hardware after the back and forth I dealt with on a return of something a few years ago. But after attempting to use the merchandise card from that return, I had issues. Attempted to purchase online with the gift card but was unsuccessful. Figured I'd go in and give it a go. Same thing. Wouldn't process right. So, the transaction was passed off to a gentleman named Alex. This man did more for the customer than I have ever seen combined out of the staff in this place. He did everything in his power to run the merchandise card and we were finally successful. I returned again a few weeks later to purchase more supplies and wanted to thank Alex again for his assistance. To my surprise since I'm terrible at remembering people Alex remembered exactly who I was and was happy to help me find what I needed with suggestions. As long as Alex is there, I will return. The others could learn from him. Keep up the good work!
I had no clue what I was doing except for one of the items and the very knowledgeable sales person helped explain to me what I needed and what to do. All I did was describe where the leak was, and pictures of it. I had three different types and sizes of piping/hose. Pictures are from before:
Wosrt customer service ever. I went to buy plumbing stuff and while checking out sales girls at cashier register were taking BS to each other without being noticed that someone checking out with bunch of stuff. They needs to get fired because behave like they are working without salary.
Came here looking for a dishwasher hookup and a hose adapter for it. Larry greeted us with a smile and had everything we needed within minutes. I wouldve been here for at least an hour otherwise. Thanks!
They have a little of everything. Prices aren't terrible. Easy to find help loading your car. Convenient location. Nice to shop somewhere Smalley than a big box store. Not always enough check out associates but that is typical of today's work scene. The only thing I was unhappy with was their screen repair service they say they offered but after three days of our screens sitting in the back untouched we took them back and went somewhere else. I don't feel like anyone cared that they weren't touched and that they couldn't provide an actual time they would be done.
Went to purchase a grout trowel they didn't have it, purchased 2 5 gal. buckets for 14.00$ they are a better made bucket, high prices = better quality?
I'm updating my review with a five star. This went up from a two-star. Staff is finally competent and there are some real trade masters there. As a pro, I just need the part I need or I need something that works. They've got it and it's worthwhile to go there. This place is open late enough to accommodate the weekend warriors and the evening warriors. Well done!
Purchased a locking mechanism for my front door that will not work for my doorwhich I figured out once I got home. Came back in about three hours later to exchange it for a different type of lock, and was told no I couldn’t return it. The package was open, but the lock was in the exact same shape as it was when I got it.
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