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Reviews, get directions and information for Ace Hardware of Newtown

Ace Hardware of Newtown
"As your local Ace Hardware, we are one of 5,000+ Ace stores locally owned and operated across the globe. But we are not just about numbers. We are about helping neighbors, because each one of our stores is a part of your community. We are all committed to being "the Helpful Place" by offering our customers personal service, quality products and a convenient shopping experience from the local experts who know you best. As the helpful hardware folks in your neighborhood, we promise that helping you is the most important thing we have to do today."
Address: 5 Queen St Ste 2, Newtown (Connecticut) 06470
Phone: (203) 270-3800
State: CT
City: Newtown
Street Number: 5 Queen St Ste 2
Zip Code: 06470
categories: hardware store


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Reviews
Very nice store, lots of good stuff that you need for your house. Little bit expensive than home depot but very convenient location.
Ace sent me a $10 welcome coupon. I happily went to my new neighborhood store and bought two boxes of picture hangers. The price label showed the price as $10.99 per box. Cashier tried to charge me $16.99 per box. I warned him. He went and checked the price tag, it was $10.99. He asked the store manager if they could honor the price. Manager first said yes then he declined. They insisted that some customer must have misplaced the item in the wrong spot! The fact was that there were many items in the same hanger with the $10.99 price label naming the item and there was no empty space around or no similar item! If I did not have the coupon I would not bother to check the price I was being charged. BE CAREFUL AND CHECK YOUR RECEIPT IN THIS STORE AS THEIR PRICE TAGS SEEM INACCURATE. Unfortunately, they lost me as a new customer - LONG LIVE HOME DEPOT and TRUE VALUE!
For a small hardware store this place has a lot of stuff. I buy a lot of my canning supplies here and they always have a great selection of jar sizes.
I use Ace hardware for work and home, they’re able to supply the maintenance and housekeeping staff with almost everything we need to keep 2 facilities up and running on a daily basis. We have 2 historic buildings in Newtown that require a great deal of care for the 60+ residents and 40+ staff. We honestly can’t waste time going to Home Depot or deal with mail order parts that are usually wrong or delayed. Any time I reach out to Jim, Brissa, Jacqui, Sierra, or Danielle they will put anything we need aside or will order it quickly. The entire staff is very thankful for all the assistance the team at Costello’s Ace Hardware give us again and again.
This store is awesome. Always very helpful. Recently purchased a grill on line to be delivered to this store. they assemble and had it ready a daily early than the website said. Fantastic!
Went on Sunday to buy a chainsaw available in store before we went we checked. Asked for assistance was told they dont sell chainsaws on Sunday! Then was further explained that only the manager can sell chainsaws who isnt in. Wasted our time traveling to this store. Ended up at big box store without any issues!
I had 12 plastic tubes that were too long for my outdoor lights. I took them to Ace Hardware in Newtown and asked if there was a way they could be cut to a shorter length. Patrick was so accommodating, he took the time to cut each one down and didn't even charge me! That kind of service is rare these days, and will keep me coming back to this store.
Always helpful. Variety is good. Great to have a mix of everything and local. Coupons with rewards program. Clean and organized.
Worst store to shop at and terrible service. I witnessed them accuse a shopper of stealing when he did nothing suspicious let alone try to take anything from this store. It was straight up profiling and harassment on a customer. Would not recommend shopping here
Employees were great I needed some assistance and Employee was very help . One customer was being an idiot but Employees stayed calm and put up with his abuse.
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