Active Medical LLC

Very unreliable and shady. They take money from my parents, lie about updates and orders, and take forever repairing. However, when it comes to ordering new, they're out there in a second. If there was another option in Charleston or any surrounding areas for purchasing and repairing equipment, it would be amazing.

Horrible service my wheelchair is broken down pieces are falling apart on the left and right nobody will come and fix it. They want to charge her just to come and do an assessment. Terrible company don’t use their product. Use somebody else the service is awful.

There sales rep measured wrong and ordered a power chair to big. Then tried to say it was my fault, I asked them to order a correct size power chair and take this one back, and told me they would get it out of my way and I can deal with another company. BUYER BEWARE! DO NOT DEAL WITH THIS SO CALLED BUSINESS! Just look at there rating, That should explain it all.

A bit pricier than online ordering but they have it in stock right there. They will work with insurance and medicare for the billing side.

They cannot wait to take your money but when it comes to picking up the equipment...well that's another story. We were scheduled for a 2pm pick up and planned our day around that; we were called around 12:30 and told that they would be at our home within 25 minutes and we had to decline. They didn't show up at 2pm and they didn't call. I called the main office and asked if I wanted to res6after I told them that I needed the equipment out today. Never showed up or call.

Quite possibly my worst customer service experience in my life. The saga extends over a 5 month period. I come in with a script for a specific knee brace and request it by name. However I was told by Active Medical what I needed so much for listening to the customer. So after a quick bait and switch tactic and $3,000 later a completely different set of knee braces were ordered. They were not right and couldn’t be used. Active Medical has refused to order the prescribed braces or issue a refund to my insurance so I can get the right braces elsewhere. Since then I have called another local provider and they bent over backwards to serve me, listen to me, take the proper measurements and get me the prescribed knee braces all within 3 weeks. If you want good customer service and medical equipment as prescribed then AVOID Active Medical.

Was given the wrong type of splint by CAMC provider and was then charged $175.00 for it by Active Medical! Wore it a day and threw it out. Buyer beware, always ask what you are being charged for. The temporary splint I bought at drug store was better than this. Big racket.

Purchased a wheelchair for my mom. Very hard for her to turn the wheels and she does not use it. Since we paid cash and it has been in our home they will not take it back. They rent wheelchairs, they are in someone’s home so what’s the difference. I do not recommend them and regret the purchase.

They were extremely slow in getting my equipment. Took forever to return my call. Had surgery two weeks ago and still don't have my chair. Wound up buying a used one on Amazon. Too much bureaucracy here and inattentiveness! Would not recommend this place!

My mother, with COPD, has waited for a week now, to get a refill oxygen tank as a backup in case the electricity goes out. Weather reports predicted high winds last week and many possible power outages so we needed the backup to her others. Thank God, the power just flickered and came back on. It is a week and 3 calls later and still no oxygen tank. I hope she doesn’t die before we a refill tank.