Adt - West Valley City

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"ADT is a leading provider of security and automation solutions for homes and businesses in the United States, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered."

Address: 7135 W 3500 S, West Valley City 84128

Phone: (801) 285-0244

Website

State: UT

City: West Valley City

Street Number: 7135 W 3500 S

Zip Code: 84128

categories: locksmith

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Reviews

I have been with ADT for 12 years and have become less and less satisfied. Expect to pay over $500 for a service call when their equipment doesn't work. We had a break-in over the weekend. The alarm had been set, but it didn't go off. Cost us thousands of dollars. I'm looking for a new company!

Their equipment is garbage and the user interface is confusing and annoying. When I called to set up someone answered immediately, but then you need issues fixed they don’t answer or you’re on hold for hours! I was on hold for just under 2 hours and no one picked up and the “call back” option doesn’t work. No one calls back. Horrible equipment, horrible customer service. Horrible company!

ADT has been acting like a bully lately. They signed me and my emergency contact up for chat service when we didn't request it and I didn't request it. So they involved my emergency contact without my permission and starts spamming them and signed me up for something without my permission.  I had an error message on my ADT pulse app that said that the security panel had a low battery. This after a technician was out several weeks ago. ADT charged me a $25 trip charge for a new technician to come out and review what the other technician did because it was still saying that the security panel had a low battery after the previous technician had installed a new battery. So they charged me a trip charge to come and double check the technician's work since the app was giving an error message. The app is still saying that the security panel has a low battery.  UPDATE: ADT contacted me and took care of this with their customer outreach. They reversed the fee they charged me and sent out another technician to make sure the problem is fixed. I'm satisfied with the resolution and I appreciate them taking care of it.

Can't stand this place. Jared Wintle is a snake. Don't trust what he tells you. He'll act nice to your face, then stab you in the back. If he didn't work there, I bet it'd be a better place to work for. The only thing good about this place are the hard working techs and the ladies in the office. Now, as for the systems themselves...they seem to be decent. Working with a few and seeing the set up, looks impressive if they can actually get the parts needed for what you ask for. After working there though, I wouldn't go with them because of Jared. Wouldn't trust my system because of the kind of person he is. So I found something that better fits me.

Our technician, Andrew,  possessed the charm of a southern gentleman, courteous, professional, and personable.  Most important, he took complete control of a difficult technical situation, problem solving and resolving a three week issue, with a confident and measured approach.  What an awesome representative of ADT, and a testament to the quality of individual I would be proud to represent my company.  With more positive and engaging people like Andrew Joyner, the world would be a better place!!!  Bravo ADT!  He is a Keeper!  Randy & Sue  Mountain Green, Utah 84050 February 18, 2021

I’ve had 4 technicians in a month and still have problems.  Started with a siren problem, then a communication issue and now back to a siren issue.  Each tech says to wait 12 hours and the trouble light will go off.  It never does.  I just want it resolved!  Still have no siren.  But you can bet they are still collecting their monitoring fee!  I’ve only had one out of the four that even remotely acted like they knew what they were doing.  Been with company over 3 years and was happy until until this.  Really thinking about going to another company when my contract is up!

Would give zero starts if possible.  We've been unable to use our system since it was installed a month ago. We've had over 6 agents come out to our house more than one a week, sometimes twice in a day and the system is still causing issues.  The information on the panel is still not the same as the information on the app despite uninstalling and reinstalling over 20 times.  We have gotten different information from each technician who has come to our house. Some have been super rude and defensive about the system which doesn't work.  We've had 2 instances where the technician has not even shown up after having to rearrange my work schedule to meet their 4 hour time window.  Do not recommend at all!

Charged me an ungodly amount of money to cancel after manipulating me to sign up

This company is one of the worst companies that we've ever come in contact with, if not the worst one. Such a shady company. My wife and I were inexperienced as being home owners. We were in a new neighborhood, and on a corner, and because of both of those things, the sales rep wanted to use our home as an example. So he gave us the equipment for free, but then locked us into a three year contract. IF we would've known that, we would've never agreed to this.  With our time using the equipment, we weren't impressed one bit. The motion sensor/camera was horrible. If the sensor was ever triggered, the image was delayed. If someone had broken in, this camera wouldn't of gotten anything useful.  My wife and I were halfway through the pregnancy of having our first child when we called to cancel. This is when we found out about our contract and that we would have to pay an amount to complete the contract. We found out that we had a year left in our contract and because of that, we owed a good amount of money. With the stress of the baby coming, we were overwhelmed with how much money we had to pay to get out of the contract. Unfortunately, we weren't able to get out of the contract but the agent was kind enough to lower the payments from $50 to $15 a month to help us until we had the baby. We were very grateful for this.  After a couple of months of paying at this rate, we called in to see if there was anything else that we could do to cancel the contract, since we were having to move back in with my parents. We were told, that we would only have to pay the rest of the months of the contract, AT THE $15 RATE. Because we were still stressed about having the baby, and moving back into my parent's house, we were wondering if we could get that fee waived so that we wouldn't have to do anything about it. The agent said that she would look into it, but in the middle of the call, the call dropped. So my wife called back and was explaining the situation, trying to get reconnected to the agent, and the agent that she was speaking to said that they saw the notes from the previous agent, and that it'd probably take a little bit of time to look into, and if we hadn't heard back in a week, to call back.  A little over a week had passed, and we welcomed our newborn child. After all the craziness of being new parents, we remembered that ADT had left it on us to call them back bad business practice. At this point, the $15 a month rate had been raised back to the $50 a month. We were already back in with my parents, and so we didn't even own the equipment anymore. We called to see what came from the agent seeing if we could get the $150 waived for the rest of the contract. The person on the phone said that the notes left from that agent didn't say anything about that at all, and that we'd have to pay at the cost of the current rate.  We've requested to hear the phone recordings so that we can get them to honor what they originally said about only making us pay the $150. We would be happy to pay that amount to finally be done with this shady company. But unfortunately, we are getting the run around about cancelling. Calls keep on being dropped so we keep on having to explain the whole situation over, but it doesn't matter who we talk to, they will try transferring us to someone else so that they don't have to deal with it. Zero responsibility from their customer service.  It's a good thing that we are a young couple, with many friends who are buying homes/condos/townhomes. We will always advise against this company which hopefully will drive potential business away. I wish that more people would read the negative reviews to actually see what type of company they are dealing with.

On December 8, 2018, I called and cancelled my service.  I noticed January 2020 that I was still being billed.  I called, and was told that the Customer Service Department could not help me and I had to notify their Corporate Offices in Aurora, CO.  I was told there was no phone number, so I have written three times with no reply.  I was billed $14.99 for 6 months to hold my "good rate" which I did not approve.  I was also billed $96.74 quarterly, which I did not, again approve. This company does not want our business.  They have TERRIBLE customer service and are dishonest in charging me when I called, and they documented my call, but continued to bill me.

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West valley city locksmith

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