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Adt

  1. Baton Rouge
  2. Baton Rouge Locksmith

Reviews, get directions and information for Adt

Adt
"ADT is a leading provider of security and automation solutions for homes and businesses in the United States, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered."
Address: 9650 Airline Hwy, Baton Rouge 70815
Phone: +12252392011
State: LA
City: Baton Rouge
Street Number: 9650 Airline Hwy
Zip Code: 70815
categories: locksmith



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Reviews
Adt installed a faulting CO monitor in our house a year ago. The technician said it was the only one he had, but "someone will be out to replace it in about a week, but I will put it on 'bypass' until then." We are 14 months and dozens of calls to ADT later, and still no working monitor. They sure do remember to charge our credit card every month though! Every time I call support, I talk to someone who assures me they won't place me on forever hold this time, they transfer me to someone else, who then transfers me to a third person who is supposedly is going to schedule an install. They take my information, and say they are placing me on a "brief hold" that lasts at least an hour every time. The longest I've sat on the "brief hold" is 2 hours, but they've never picked up again. I really want them to come uninstall the system at that point, but that would require speaking to a person.
If you are a renter, do NOT sign a contract with ADT. There is a cancellation fee if you want to cancel the contract early for whatever reason mine was over $200 that they don't inform you of up front, but hide in the small print of the contract. I have been given the run-around and have not once been able to speak to a manager despite repeated requests. I have spent hours on the phone on hold and speaking with people who repeatedly transfer me. This is a scam and will almost certainly be in violation of the FTC's new "click to cancel" rule.
I have had nothing but trouble since getting their service installed in my house. First when I got their services they supposedly checked and told me my house could easily handle to outdoor cams lie - they freeze up constantly because I do not have optic fiber WiFi. Second I am locked in a 3 year contract was not told this upon receiving services and was not provided with a contract. Within my first 2 years of service they attempted to increase my bill and I refused to pay the additional increase so now my cameras no longer record but I’m still locked into my contract for another year. This company is a TOTAL RIPOFF!
called adt we were moving ADT set up a mobile plan tricking us into two plans and still billed for first plan highly do not recommend ADT they are the real crooks when called to fix the two plans we were transferred to departments for over 3 hours horrible customer service
This is by far the worst security company in the world. I would not recommend anyone do business with them. I had horrible customer service from the installer after he came out to my home and setup my services my equipment started falling off the wall. On top of that he did not leave all the equipment he was suppose to. The sales rep quoted me a different price from what the installer tried charging me and to top it off they charged my account 4 times after i had cancelled the services one charge being $600.00. This is just horrible service. I'm glad I chose not to continue services with them just Horrible and you can never talk to anyone it takes ages to get someone on the line. They have 0 star rating
I called ahead because we were getting windows replaced in our home. In fact I called several times to make sure.. I was told 3x to just make sure I kept the sensors from the old windows. I did. When ADT came out I had to pay to get new sensors a d forced an upgrade charge on me. Tech support on the phone is ridiculous. Now, an IR on one of my cameras went out, over 4 weeks ago, and again they are saying the new cameras are not compatible with the version software I have and they don't make my style camera anymore. I keep losing connectivity with the entire system but of course, if I want to upgrade and pay more upfront again and more monthly they can make it work. Choose another alarm company.
ADT has to be absolutely the most incompetent company that I have EVER dealt with, and that includes AT&T back in the days of landlines. After failing to properly complete a simple re-activation that involved adding 2 sensors and a door lock, the install manager failed to show up to an appointment the next day to correct it. Having no faith in the company I cancelled the contract and started looking at other systems. It took me 2 weeks of phone calls to have the contract cancelled and reverse the $1,400+ cancellation fee and another 2 weeks to get ADT to pick up their damned equipment and refund me the installation charges. For the first week and a half, everyone I talked to insisted they didn't even want it back and kept trying to have me refunded for the installation, but failing! I finally got someone who realized they needed the equipment back to refund the installation charges. Then, weeks later, ADT attempted to charge me an amount equal to the refund that they had finally given me. Two weeks ago I got an email about a statement, but I don't have a login, so I couldn't check it. Last week I got a paper bill, and this morning I called and got it credited and the account zeroed. Today I got a call from a collection company and this time I called back and yelled at the poor cust. service rep. that had the misfortune of answering for a good 5 minutes.
My contract is up next month. I've called and called to make sure it's canceled and NOT renewed. I even went to the ADT office here. I told the man there the same thing. All he did was try and SELL more services . I told him I wanted to cancel contract! All he did was offer the 1-800 number. I will NEVER deal with them again! What a f'ing headache!
We've had ADT for several years and have been happy with the service BUT... The wife and I have decided to get a video doorbell so I did a little research on theirs and decided to find out how much it would increase our bill. I went to their online chat. The online chat person apparently is not empowered to give quotes so she Josie said she would call me. She called and connected me to a sales person. The sales person Jamal asked a half-dozen or so questions that were irrelevant to my call it was information I've given them before, but they wanted to make sure their information was "up to date". I explained that all I wanted was the approximate additional monthly cost to our bill. Instead, he goes into reading liner cards a lot of call centers hold their people to scripts asking questions that are only tangentially related like if there have been issues with people stealing packages in our neighborhood to the general topic but are not related to what I was asking about ie: the cost. He then goes on to list the benefits of getting the doorbell. I'm at work so was having to take a break to go on the chat and then take the personal call. My time was limited. I finally got a word in edge-wise, apologized for interrupting him and said all I really want to know is the approximate additional monthly cost. His response was that I kept interrupting him while he was trying to find me the best fit for my needs. I've already researched the product enough to contact you about the price, tell me the price. If there are multiple options, tell me that and tell me what each will cost we never got into the options because he was too busy going on and on with the positive support for deciding on getting a video doorbell. DON'T tell me about how it's a great decision, how it can help keep my home safer, etc. I contacted you because I've determined that already and now you're just wasting my time with useless chatter. By making the process overly cumbersome and by training your salespeople to lead a call from the outset as if it's a prospective customer as opposed to a probable one, instead of first listening to what the customer is asking including verbiage, tone, etc you have lost a sale that was very likely a done deal prior to this.
Just a 5 star experience from day one! Highly recommend! My tech and Marketing rep were beyond amazing! I don't know who all the bad reviewers got, but all you have to say is this is what I want, nothing else. Know going in their products! It's usually 99 installed for a few things that are what you need. It's not the company's fault, you didn't EDUCATE yourself.
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