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Advanced Family Dental Care

  1. Elkins Park
  2. Elkins Doctor
  3. Elkins Park Dentist

Reviews, get directions and information for Advanced Family Dental Care

Advanced Family Dental Care

Description

Where Dental Dreams Come True!



"Simply Beautiful Smiles makes it easy for you and your family to get affordable and quality dental care. With dentists and specialists to support your entire family, our team of doctors is here to provide you with the premium care you deserve. Whether it be for a routine exam, x-ray, and cleaning, or more complex treatments such as implants, root canals, orthodontics, and more, our team is here to help you achieve your best smile: one that is healthy and beautiful. Simply Beautiful Smiles can treat your every need."
Address: 327 Township Line Rd, Elkins Park, Pennsylvania 19027
Phone: (215) 663-1223
State: PA
City: Elkins Park
Street Number: 327 Township Line Rd
Zip Code: 19027
categories: general dentist, doctor


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Reviews
This place is the worst. Before getting any work done. Call your insurance provider and make sure that this office gave them the correct coding. Do not rely on these worker to do so. You will have a hefty financial tap after work is complete.
I am editing this review because the practice has still not refunded me for the charges that were covered by insurance. They should not have charged me at all as my insurance does not involve any copay, but they overcharged me at the time of service. Even after my insurance paid them for whatever they owed the practice, they still have not refunded me for what I was charged. It is such a hassle to deal with this practice for over two months for a simple refund. We will not be returning just to avoid all this headache. Absolutely terrible business.
Ms Mina was so incredibly helpful and gentle. I felt like she was already doing what the dentist herself was supposed to. She was patiently explaining everything to me. BUT The dentist messed up my whole face while doing something as simple as injecting the local anesthetic. I walked around with a purple face for weeks. They didnt follow up with me once. Even my plumber follows up after each appointment. First and last time coming to this office only because of how they handled a mistake. Mistakes happen i understand. They could have easily redeemed themselves if dentist gave me a call about how i was doing after messing up my face accidentally.
I've been coming to this dentist for over 10 years. The practice has certainly gone through some changes in routine but the service has been consistently decent. My issue is with the one receptionist, I believe her name is Jasmine. I called to schedule a follow up appointment and was surprise at the haste and demeanor of the receptionist. She had an attitude, scheduled my appointment in a rush, and immediately hung up.. no "goodbye".. or "see you Tuesday"..., normal courtesy. After which I received a text reminder for the wrong time. I assumed she was having a bad day and didn't want to say anything but after interacting with her again a few weeks later... it seems that she either hates her job or needs better training. I called to cancel my son's appointment and she had an attitude as if it was inconvenient for her, gave me a lecture about canceling appointments and then she hung up abruptly again! I'm not sure how she was hired but her attitude is bad for business. If this were my first time scheduling at this office I would be turned off immediately. I have spoken to other receptionists at this office and they all act and sound professional. I hope someone will have a talk with her.
Been going here for years. I've had so much work done and it has always gone well! I've always liked all of the medical and administrative staff so its not easy for me to give 3 stars. But recently when I call there is a newer person at the front desk who's not pleasant to speak to over the phone. She always hangs up abruptly or transfers me without any warning. Either in person or on the phone it seems like she becomes upset if I ask her to do anything other than simply take my money for payment. My doctor cleans my teeth or handles my x rays but this is the person I have to go through to make appointments or ask questions about insurance. Which I did last year. I had to call back at least 3-4x one call which i simply returned after she called me by accident over the course of 3 months for updates on my insurance status for something I wanted to get done right away. The calls were so unpleasant and the process so unorganized that I decided to go with a different practice for the procedure. Personally, I've done front desk/clerical work most of my career so I know its not always a good time but I wouldn’t take my daily exasperation out on clients. I really don't want to lose the doctors I've had for so long but I might be looking elsewhere.
This is a great place to go. It's close to my house and the doctors and assistants are so nice! My only issue is that I was told by the front desk that they don't do reminders. This is something that should be done especially if you're making your appointment 6 months out. Yes, I wrote it down but the last time I went my appointment wasn't in their system so getting a call or even a text really helps in confirming that my appointment is in their books. Besides that no complaints at all!
Advanced Family Dental was a pleasant first time experience. The staff was warm and friendly. Ms. Judy was wonderful, she stay and checked on me during my entire time of treatment. Dr. Monica and the entire staff were always courteous. I will truly recommend this dentistry to those is search of a new dental family. Thank you Advance Family Dental for making me feel comfortable and for your great service!
I must say that from the time I started coming to this facility for dental care I couldn’t be more pleased. I have had a few bad experiences over the years at other facilities that caused me to have some anxiety when it comes to needing any dental work. Dr H and Dr Nina were so patient, gentle and understanding that I started to feel more comfortable with every visit. Aleida is also an amazing assistant and very warm in her approach. Checkout couldn’t be any easier, Carmen is awesome, she’s personable and there’s never any issue with costs owed. I just want to say from the bottom of my heart Dr H, Dr Nina and staff thank you for restoring my faith in dentistry. And did I mention no pain! No pain!
5 stars! A+ people! Best oral care facility ever. They do everything here. The staff is friendly and highly knowledgeable. It is such a smooth ride whenever I go here. They perform fast and quality work. I had root canals and two wisdom teeth removed with virtually no pain. They make you aware of the options and pricing before any work is done. I love this place. I've recommended my family to come here for their oral care needs and my brother feels the same as I. This is an awesome place to get the work done that your mouth requires.
Today was my first visit as a new patient, and when I tell you it was “AMAZING” , I mean it was AmazingFrom the front desk service to the dental work; whereas I’ve never experienced great service from any other dental place in my 28 years of living lol. If you are looking for a new dentist, you will not regret coming here. They were so helpful, easygoing and most of all professional. This is coming from someone who has a fear of dental offices. I highly recommend!!
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