We reserved two rooms one of which needed to be ADA. I had my 83 yr old mother in a wheelchair and it was very difficult to not have handicapped access. No grab bars in bathroom. Front desk gave us a toilet seat riser but didn't do much good without grab bars. Shower wouldn't work because of toilet location. Phones in room didn't work. Kitchenette sink backed up. The toilet had issues the entire stay. The maintenance guy just gave us a plunger so we would stop calling. Since we couldn't leave my mom alone in the non ADA room, we decided to make the best of it and rented movies. Great idea until we found out the DVD player made a loud noise. I was promised a call from the resort manager by the end of day. A week has gone by and no call from anyone. Very disappointing stay.
The wifi does not work and the phone was non-functional. Otherwise, the rooms are not as clean or nice as photos, but it is fine. Front desk was unable to fix the wi-fi and I would never have stayed here knowing I couldn't work remotely from the roomRooms: 2/5
Very dated hotel… didn’t feel warm or welcoming at all. Decoration feels old, rooms a bit dirty, and garderner annoying at 8amRooms: 2/5
I never leave reviews but I have to say how awful this place is. Our room was absolutely disgusting, the floor looks like it was not vacuumed. There was crumbs all over the floor. We found 4 different hair balls, one was in our bed. We could not set our kid down on anything because it was so gross. Our family had a couple other rooms the same night as us and found toenails in their room. They advertise online and one their phone that there is a spa, the spa has not been open for years. The swimming pool closed earlier than advertised. It’s old and just overall not nice. I won’t be staying here ever again and I would not recommend this place to anyone, especially if you have kids staying in the room.
Beautiful resort, it was a great weekend to be here during the heat wave. Of course you’re going to have your Suite quirks. Room lamp wasn’t plugged into it’s according plug and the lamp hand switch was missing. The shower isn’t adjustable and feels like pine needles hitting your face. The spa was closed but completely understandable. Thankfully the bathroom within the room doesn’t have a fan so you kind of get your own steam room that way. Beds and pillows were very comfortable. The unlimited towels were a nice touch as well. Customer service is as expected and any inquiries brought to staff’s attention was taken care of immediately. Everyone that my family came into contact with was very friendly and helpful in terms of giving directions around the whole resort. I work in the hospitality industry so I was very impressed with how the hotel was running while Oregon is slowly reopening post-COVID-19. I definitely see myself coming back again in due time.
Pros: location to Sisters and outside hiking. Outside property is beautiful restaurant was yummy and had live music. CONS: the carpet is old and musty. Hallway pic included. It smelled very old Pictures online show the pool far from rooms on other side of resort. So if your staying In lodge this is NOT what is right outside. Lastly, I went to shower and there was hair on the wall I didn’t tell my family because they would been completely disgusted. I personally wouldn’t stay here again for the cost.
Rooms are outdated , smelled strongly of bleach. Avoid stone shower option in King suite . Scraped my toe my first night , couldn't enjoy the hot tub the second night.Rooms: 1/5
