Aetna Rx Home Delivery

Despite the disappointing publicity lately about Aetna cutting back on Affordable Care support for people who need exactly that coverage, my personal experience with Rx Home Delivery has been quite positive. I live 3,000 miles northwest of their Florida office. Most of my online refills are simple, direct and arrive within 10 days via USPS. I don't use auto-refill, but track my meds well ahead of time. Refrigerated meds do arrive UPS to our physical address.... sometimes cool rather than cold, but in good shape. Sometimes I struggle a bit to understand the outsourced East Indian telephone reps but they are usually polite if not scripted. All in all, as a 3rd party manager of my prescriptions Aetna Home Rx has performed very well. The online login menus have become more customer-friendly, and I am satisfied with their consistently good service.

The worst, they double charge regularly. Waiting for over a week now for insulin for why wife, still hasn't shipped.

Prescriptions repeatedly arrive late or not at all. Repeatedly have to call and call again to have meds delivered on time.