Amtrak

Without a shred of doubt, one of the dirtiest stations ever. It's so grimy that you would think twice about waiting here to catch a train/bus. It doesn't help that some of the passengers inside the station tend to be far from the cream of the crop. A place best avoided, or at best a long hot bath thereafter.

This station is a civic embarrassment to the city of Indianapolis. Depressing, unclean, and desperately needs a renovation. This is the first thing many people see when they enter the city for the first time if they are coming in by bus or train, not ideal.

I went into the terminal on Christmas Eve to get some information for my grand kids to travel to Chicago. Becky was working that morning she was very helpful and so very nice. She made sure I had everything I needed before I left for my family to have a safe and fun trip on Amtrak. We are looking forward to our trip and to seeing her again. Becky was so sweet and caring. Thank You! April

Amtrak is inside greyhound station turnaround. Difficult to find way to entrance and into building. There are limited services inside. Door handles and entrance doors are broken. Restrooms are functional but not clean. Beautiful union Station waiting area near by but locked up and used as a bar.

The place is okay. The men's bathroom on the other hand is disgusting and needs fixed. Floors are stickey and there is no mirrors and the one stall doesn't even lock. Needs to be addressed immediately

Amtrak ticket windows always closed, the train station lounge upstairs never available, and I was forced to spend an extra $100 for a bus ticket to catch a train somewhere else instead in Indianapolis where I was scheduled

I was trying to travel from Muncie to Chicago. my driver made unnecessarily long stops and we got to this station 2 minutes before my layover left. the driver never gave my ticket back so i was delayed even more and missed the layover. I had to wait three hours for the next bus. Very inconvenient, the place doesn't feel safe and I missed out on being with my family. Never using them again.

Traveled round trip Indy to Chicago, and back the next day. Trip was long, with multiple stops along the way, but the staff was wonderful and accommodating. I had a great time, and will be making this same trip once more before the Hoosier State train shuts down this summer.

the petty complaints were very entertaining. Station is old, but in pics, it looked clean, not one piece of litter, they work with what they have. I like the one stopped 5 times for no reason. A train stops, there is a reason, probably sharing the track with freight, freight company owns the track, freight gets priority.

This was the worst trip of my life. Yes, employees are rude and don't care. While you may be riding coach, it doesn't mean you have to be treated so rudely. Extreme prices on food and drinks , REALLY. Who charges such exuberant prices for vending machine food. I agree whole heartedly , do your best to avoid this kind of abuse while traveling.