Anderson-Clayton Bros Funeral Home/Highland Memorial Gardens

Reviews, get directions and information for Anderson-Clayton Bros Funeral Home/Highland Memorial Gardens

"At Anderson-Clayton Bros. Funeral Home & Highland Memorial Gardens in Terrell, Texas, we focus on meeting the individual funeral needs of every family we serve and ensure they are comfortable and secure with the choices they make. To us, what we do is more than just the funeral business—it’s a commitment to excellence that we’ve upheld since 1927."

Address: 301 W Nash St, Terrell 75160

Phone: (972) 524-6417

Website

State: TX

City: Terrell

Street Number: 301 W Nash St

Zip Code: 75160

categories: cemetery, arts & entertainment, funeral service & cemetery

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Reviews

Anderson Clayton has handled both my grandparents funerals and always thought so highly of this funeral home. My step mother bought 4 plots several years ago. She recently passed and we had to talk to SANDY COLGROVE. from the time she called to the signing of the papers was a horrible experience. I wish no grieving widow has to deal with such a money hungry horrible person that she is. I understand that there is costs to everything. The way she handled this was horrible. Even made the comment that she may not be buried in this plot. While we sat in the office with her taking her sweet time texting and not typing our paperwork my father was starting to become very aggravated. The loss of his wife then dealing with this lady who only kept referring to EXTRA charges is very disheartening. I hope in the future no other family will have to endure this woman.  To the Manager that was also helping us thank you for trying to help the situation. It was not the outcome that I expected.

So after seeing the review from Sam Teele I now know why I never got any information from these people.  The crematorium has my e-mail, I have been talking with Cristie through my e-mail, so they have my e-mail.  This place was a disaster start to finish, the explanations were shoddy at best,  they redacted what they said, or told me one thing and then 'no we don't do that'.  They demanded the full payment or else I was not getting the death certificate.  I offered to pay for the death certs so I could get the money from the bank, but nooooo, they knew how to do it.  So I handed them the paperwork, told them they gonna need those death certs to talk to the bank, they didn't listen then called me up talking about they can't access the money; well kind of need the death cert for that and now the account is locked.  Then they demanded the FULL payment so they could go ahead and get the doctor to sign the death cert.  4 weeks they sat on that death cert.  They held my mother hostage for the full payment.  Christie was the only reasonable human there.  She let me pay for the death certs after I explained it to her.  Christie, who I exchanged e-mails with, is the only decent person there.

Buyer beware! My parents bought plots here - along side their parents/brothers sisters etc...  Headstone was purchased thru Highland Memorial Garden roughly $3000.00 since we were going to get a huge "Setting fee" if we went thru another company Purchased 4/11 - Guess what still NO headstone. Find out they actually took the funds but did not place the order until I called to check the status in JULY! NOW here we are the end of October - the funeral home or something has been purchased NO one is there that can answer my question - REFUND our money.  NOTHING The list of excuses that have been given COVID & the Ice storm in February - which has set everyone back.   Well.... The entire world is up and functioning - This is unacceptable on so many levels & NO one can give us any answers.   Not even Anderson Clayton Funeral home in Terrell who sold to our parents.

I am so impressed with this company. 2017 was the first time I had to plan a funeral with them. I've always believed that God brings people into your life for a reason. When we went in to plan my mother's funeral at the Kaufman location, we were met at the door by Maegan. She was an absolute Godsend to our family. She cried right along with us and all on her own added such a personal touch. My moma loved chocolate milk. When we walked in that night for the viewing, Maegan had gotten some individual boxes of yoohoo's and had them on ice for everyone to have. She made sure we were okay and never hesitated to check on us. We were very touched by her compassion, empathy and ability to connect with us the way she did. In February 2019, we unexpectedly and tragically lost my younger brother. When I called the funeral home, Maegan was the one I asked for. My dad, my brother's finance and myself all agreed that we didn't want anyone taking care of him other than Maegan. Yet again, she went above and beyond for us. There was an instance where someone was asked to step outside during our family viewing for throwing a fit and causing a scene, and Maegan handled it very well. Maegan yet again touched us with her compassion, empathy and connection to us, this time at the Terrell location. My brother loved to hunt and fish, and there were fish hooks for everyone to take home after the memorial service. The circumstances were heartbreaking and unfortunate, but there is not a better person that could have taken care of not only my moma and brother, but my family as we were grieving. Anderson Clayton will forever be the company I use in these situations.

when we called to have the funeral home pick up the body of my husband they sent two women  who were not able to pick him up to transport him and because they couldnt perform their duties my son in law and son had to help them get him transported to the van.  I felt this was inappropiate. When we first arrived they thought we were someone else and after much confusion we let them know we had a prearrangement and then the last thing we picked a different theme for our handouts and thank you cards but thats ok otherwise they were very professional  and sweet and kind.

I was helped right away even though I was a walk-in. I was able to pre-plan/arrange mine and my mother’s funeral arrangements as well as payment plans in about an hour and a half! She was very helpful and knowledgeable. I felt at ease and comfortable.

Veronica and misty are wonderful. Veronica has really been a amazing help to my sister. She helped with my niece Annabelle and now my dad Sonny. Ladies you are fantastic. You are compassionate and ok i have to say it veronica you made me and my sister and my daughter laugh while planning our dad's service.  My dad I'm sure was laughing too. He nevef liked to see his girls cry.

This is the 4th time in 8 days I've received emails from this group mistaking me for Samantha Steele. I selected the option to remove myself from their email listing and they are still writing me. Funeral homes should be extremely sensitive and professional....these folks are neither.

Extremely thorough, helpful & organized. There was nothing they did not think of. Everyone involved worked diligently with the entire family to make sure the funeral and burial were seamless. We were all very pleased and would highly recommend their services.

Thank you Megan for all the kindness to our family. The way you  helped Rebecca and Sam will always touch my heart .you helped this family get through this horrible  tragedy.

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